rog maximus z890 hero fan speed is too high

[danegeld]

A few monts ago I had a windfall of cash and so I splurged on a Origin pc with water cooling its mostly corsair parts but the MB is a rog maximus z890 hero.

Now everything worked great until a few days ago when the mouse pointer was jumpy so I updated Logitec and did a reboot

had no mouse and the computer started flashing red, saw the temps were going up fast.  so I powered down then called Origin who said crate it up send it back.  wasnt happy with that im a disabled veteran and my left arm/hand doenst work to well.  plue this thing is heavy.

Ordered a wired mouse, when it arived i was able to move around in the bios (before this i was having trouble tabing from feild to feild.)

I got the system to boot and went to my Icue and saw that it wanted to do a update (it also reported that my pump wasnt working)

after reboot the system came on with fans at 100% but now the cpu is at 25C for last two hours) and the coolant is at 23C its been stable, but nothing i seem to do will change the fans back to its normal whisper quiet mode.  used to be they would come on for a few seconds then shut off because I dont over clock or really put this computer through its paces, mostly am online helping other Veterans.

would love some one to walk me through getting this thing back to its normal state because i have pretty much given up on Origins tech support.

https://www.youtube.com/shorts/aK9fSyJ7UfQ 

other photos on request 

Case : OPC Genesis Prime
Exterior Color : Black
I/O Port Placement : I/O PORT BOTTOM
Processors : Intel Core Ultra 9 285K 3.7GHz (up to 5.7GHz TurboBoost)
Motherboard : ASUS ROG MAXIMUS Z890 HERO
Memory : VENGEANCE RGB 96GB (2x48GB) DDR5 6400MT/s
System Cooling : PRIME Hydro X LCD iCUE LINK Cooling - Hard Line
Liquid Color : CORSAIR XL8 - Blue
Tubing Finish : Tubing Type - Crystal Clear
System Fans : Corsair iCUE LINK RX120 RGB
Graphics Cards : Gigabyte AORUS XTREME GeForce RTX 5090 32GB Liquid Cooled
Operating System : MS Windows 11 Pro
Operating System Drive : Samsung 9100 PRO 2TB
Hard Drive : Samsung 9100 PRO 2TB
Hard Drive : 2
Power Supply : CORSAIR HX1500i Platinum

[inge70]

What speed is the pump running at?

Also check your fan settings in iCUE. The iCUE update might have changed something.

[danegeld]

no clue i went into icue and set it to quiet but the fans are all pegged to 4300rpm  

im sure there is something set wrong somewhere but i lack the knowledge or skill to figure it out

[inge70]

The 4300 RPM is likely the pump speed, not the fan speed.

If the fan speed is also displayed as such, the iCUE Link System Hub might be faulty.

If you don't have much hardware knowledge yourself, you should find a friend nearby and check it out in person.

That's better than just trying to fix things yourself.

[danegeld]

its been stable for 8 hours now but all fans are stuck on highi feel confidant in my ability to make changes if directed by someone else who knows what they are doing.  at this time i still feel that i must of reset the bios settings to the defaults when my mouse wasnt working.  Its likely a matter of restoring it to whatever they used to be.  a bit annoyed that Origin hasnt been willing to help other than say ship it back.    I really appricate your input/help

[MrAgapiGC]

i will put my spoon here. that numbers on the board on the video is the temp. can be disable in bios. they are not errors on icue on asus board. 

contact corsair/origin pc.

[danegeld]

I thought it might be the case.  super frustrated though i cant figure out how to get this ****** thing to stop running at max fan speeds used to be they would come on for a moment or two then stop.  now its 100% all the time every fan and the noise is making me irritable to the extent id like to pick it up and throw it against a wall.  asus tech isnt helping Orion tech support isnt helping and various online support groups are just LOL at me because i bought a Origin machine instead of building it myself

[MrAgapiGC]

Users can be mean some time. Origin pc is one of the best boutiques out there. with the best service. give them a call. and more when imagees show as it is something they can check. is part of the things you buy is the support 24/7. if i was on the us and need a pc they where the first option. so please call them direct

[danegeld]