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ROG Maximus Z890 Extreme 10Gb port dropping

dland
Level 8

My 10Gb port is dropping when I am syncing data between this system and my notebook or NAS.  I need to run Windows "Diagnose Network Problems" and choose "Restart the ethernet adapter" frequently.

Windows 11 Pro

Marvel LAN Driver 3.1.10.0'

Intel LAN Driver 2.1.4.3

Intel Chipset Driver 10.1.20003.8622

805 Views
1 ACCEPTED SOLUTION

Accepted Solutions

trickie69r
Level 9

Try turning off the following in the 'Advanced' section of your network adapter in Device Manager

  • Energy-Efficient Ethernet - Disable
  • Recv Segment Coalescing (IPv4) - Disable
  • Recv Segment Coalescing (IPv6) - Disable

This has seemed to solve network issues for Marvell type network adapters on previous motherboards.

View solution in original post

11 REPLIES 11

Saltgrass
Level 14

There are some notes on the systems which suggest using two ports that are close to the same speed.  Maybe try a slower one to see if that helps.

Are you using some type of Router?  When you sync data, what process exactly are you using?

Maximus Z890 Hero,
Intel Core Ultra 9 285K

@Saltgrass - First off, I am not experiencing any connectivity issues with the 2.5G port connecting to the same infrastructure below.  The problems is only happening with the Marvell10G.

From the PC I connect to my wall socket with a 6' Cat6 patch cable.  I've tried a Cat6a and a Cat5e.  This issue persists.  My wall socket is a Leviton 6110G-RW6 eXtreme Cat 6a (10Gb).

Wiring from my socket to the patch panel is Cat 6a Shielded wire about 10m or 33ft

Patch panel is Leviton eXtreme 6+ 69586-U24  (15cm or 6" to the switch)

Switch is a Cisco CBS350-24NGP-4X-NA 1/5/10Gb (I am connecting into one of the 5Gb ports)

My NAS is a Synology DS1821+ with dual 10GB fiber ports aggregated to two aggregated 10Gb fiber ports in the Cisco switch.  The NAS has two 1TB SSDs for high-speed read and write cache.

My Router is a TP-Link Archer AXE300 - AXE16000 with 10Gb port connected to a 10Gbport in the Cisco switch. 

The routers external port goes to ATT 1Gb fiber

However, the problems I am having are internal so the router is not involved.  Here are three scenarios:

A. between my Marvel 10Gb port running backups or syncing large files (or large number of files) to the Synology NAS (about 12m or 37ft total run).  Synology Drive Client software or Acronis Backup

B. Between my Marvel 10Gb port and a Dell XPS-15 notebook with 1Gb port connected to the same switch (5Gb port about 20m or 70ft total run), running Microsoft Power Toys, Sync Toy. (preview and or run)

C. Between my Marvel 10Gb port and a Dell XPS 7900 desktop with 1Gb port connected to the same switch (5Gb port about 20m or 70ft total run).  Transferring large directories from the old Dell to my new Asus system.  Using Windows File Manager

FWIW, my Z890 Extreme has 96GB CU-DIMM DDR5 8400, Core Ultra I7-265K, C:\=Crucial Crucial T705 2TB, D:\=Crucial T705 4TB

Do you have the ability to bypass any of your devices, namely the switch, for testing purposes?  If not, have you tried the 10 Gb speed on the switch?

When you are in your normal configuration, does the Ethernet network show a link speed?

What PCIe devices are you using in your NAS for the 10 Gb speed?

Does the Event Viewer on your ASUS computer show any problems with the Marvell port?

In case you might misunderstand, this forum is not meant to be an ASUS technical support forum, but just normal users.  I have the Z890 Hero which only has a 2.5 and 5 Gbps Ethernet ports.

 

Maximus Z890 Hero,
Intel Core Ultra 9 285K

@Saltgrass My PCIE NIC is a Synology E10G21-F2 Dual Port SFP+ PCIe 3.0x8 Adapter.  My 10Gb transceivers are FS 11552 Cisco SFP-10G-SR Compatible 10GBase-SR SFP+ 850nm 300m 

Yes there are events in event view when the Marvell drops.  I implemented the three changes recommended by @trickie69r and have not had a problem in the past 24 hours.  I'll know for sure after my next backup on Saturday.  Assuming its resolved I'll be sure to check the Accept as Solution button.  Otherwise i'll dig deeper.  Thanks for your help!

trickie69r
Level 9

Try turning off the following in the 'Advanced' section of your network adapter in Device Manager

  • Energy-Efficient Ethernet - Disable
  • Recv Segment Coalescing (IPv4) - Disable
  • Recv Segment Coalescing (IPv6) - Disable

This has seemed to solve network issues for Marvell type network adapters on previous motherboards.

@trickie69r Have made the changes and will report back to you in a day or two.  Thank you.

Great!
I forgot to add to turn off power saving.
To do this, open Device Manager and then double click your network adapter and then select the 'Power Management' tab and then uncheck the 'Allow the computer to turn off this device to save power' option

dland
Level 8

@trickie69r I disabled the three items you mentioned in your first response and have not dropped in the past 24 hours.  I've run SyncToy several times between my notebook and this CPU all successfully.  My next backup occurs on Saturday evening.  I'll let you know how it goes.  I'll go ahead and uncheck the power save as well.  (And on the 2.5Gb port as well) Thank you!!

That's great news!

I had the same issues with my previous Z690 Extreme when a lot of data was being transferred across the Marvell port (Broadcasting, multiple NDI video/audio signals alongside torrents and a NAS) and disabling those options fixed the problem for me.
Now on every computer I ensure to disable any power savings and the 2 options for Recv Segment Coalescing (if exists)

Fingers crossed your next backup goes successfully!