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Memory problems Z890 Hero.

Saltgrass
Level 14

I just built this new machine and seem to be having a problem with the memory being read correctly or something else that will not let the system complete the boot.

When the system boots, it does go all the way into the OS, so I can use the computer.  But the power button is flashing and the Q-code hovers around 27-40.  First, does the system need time to train the new memory and is doing that or is something else going on?  The new memory is in the suggested module list so it should be working.

Currently, I am using a 2x32 configuration but will be trying just one module later.  Does anyone have any suggestions regarding what I might try to work this out.  Currently, the system is running with Auto settings, for the memory, and I don't believe XMP is enabled, but I haven't yet found that setting in the Bios.

Thanks for reading

Maximus Z890 Hero,
Intel Core Ultra 9 285K
854 Views
1 ACCEPTED SOLUTION

Accepted Solutions

I found an answer.  It seems there is a Bios setting to set the Q-Code for just the boot process or also allow other info.  Once I changed that setting, the display is no longer changing.

Everything is good now.

 

Maximus Z890 Hero,
Intel Core Ultra 9 285K

View solution in original post

5 REPLIES 5

Saltgrass
Level 14

I have now tried just one DIMM but no change.  The system appears to be operating normally except for the Q codes jumping around and the power button blinking.  I am using it for this post.

Does anyone know the best way to contact support for this type of situation?

Thanks

Maximus Z890 Hero,
Intel Core Ultra 9 285K

snapdragon-x
Level 9

What are the DIMM modules you're using? And are you on the latest bios?

ROG Maximus Z890 Exteme | NZXT C1500 Platinum | Intel Core Ultra 285K | MSI MAG Coreliquid I360 | Corsair Vengeance RGB 2x48GB DDR5 6000MT/s CL30 | Crucial T705 2TB | Lexar NM790 4TB | ASRock Arc B580 Challenger OC | MSI RTX 4090 Suprim Liquid 24G | Lian Li O11 D EVO XL

I am running G Skill F5-6800J3445G32GX2-TZ5RK.  Latest Bios, yes.

I have not done a performance test, but the system seems to be running fine except for the Q codes cycling and the power switch blinking.  The system has never refused to boot into Windows. 

I really don't want to keep a motherboard that does this, unless it will only take a firmware update to fix it.

In the attachment, you can see the bottom of Q code and power switch.  The system is in a normal Windows 11 configuration where the power light is blinking.  The case is an ROG Hyperion.

Memory.jpg

Maximus Z890 Hero,
Intel Core Ultra 9 285K

The Power Button situation was my fault.  Now the Q-Code is cycling between 29-32.  I see 30 means the system is waking from S3 Sleep, which it isn't, and 32 means CPU post memory initialization.   31 means the memory is installed and I cannot find the meaning of 29.

If everyone is seeing or has seen this, then I will live with it, but it is distracting.

Maximus Z890 Hero,
Intel Core Ultra 9 285K

I found an answer.  It seems there is a Bios setting to set the Q-Code for just the boot process or also allow other info.  Once I changed that setting, the display is no longer changing.

Everything is good now.

 

Maximus Z890 Hero,
Intel Core Ultra 9 285K