11-03-2024 01:51 AM
I recently built a new PC, and I'm encountering a BSOD with the message "HYPERVISOR_ERROR" when launching games that use Easy Anti-Cheat (EAC), like Fortnite and Rust. I've also noticed that after restarting, Memory Integrity is disabled. Interestingly, all my other EAC games are running without any issues. Any suggestions on how to resolve this?
HYPERVISOR_ERROR (20001) The hypervisor has encountered a fatal error. Arguments: Arg1: 0000000000000026 Arg2: 0000000000000000 Arg3: fffff8065466e5b5 Arg4: fffffa8864185c20 Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 718 Key : Analysis.Elapsed.mSec Value: 859 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 125 Key : Analysis.Init.Elapsed.mSec Value: 5915 Key : Analysis.Memory.CommitPeak.Mb Value: 113 Key : Analysis.Version.DbgEng Value: 10.0.27725.1000 Key : Analysis.Version.Description Value: 10.2408.27.01 amd64fre Key : Analysis.Version.Ext Value: 1.2408.27.1 Key : Bugcheck.Code.KiBugCheckData Value: 0x20001 Key : Bugcheck.Code.LegacyAPI Value: 0x20001 Key : Bugcheck.Code.TargetModel Value: 0x20001 Key : Dump.Attributes.AsUlong Value: 1800 Key : Dump.Attributes.DiagDataWrittenToHeader Value: 1 Key : Dump.Attributes.ErrorCode Value: 0 Key : Dump.Attributes.LastLine Value: Dumping physical memory to disk: 100% Key : Dump.Attributes.ProgressPercentage Value: 100 Key : Failure.Bucket Value: 0x20001_26_0_intelppm!HvRequestIdle Key : Failure.Hash Value: {8639bf00-96ae-1045-b8f4-753091ea7e23} Key : Hypervisor.Enlightenments.ValueHex Value: 1417df84 Key : Hypervisor.Flags.AnyHypervisorPresent Value: 1 Key : Hypervisor.Flags.ApicEnlightened Value: 0 Key : Hypervisor.Flags.ApicVirtualizationAvailable Value: 1 Key : Hypervisor.Flags.AsyncMemoryHint Value: 0 Key : Hypervisor.Flags.CoreSchedulerRequested Value: 0 Key : Hypervisor.Flags.CpuManager Value: 1 Key : Hypervisor.Flags.DeprecateAutoEoi Value: 1 Key : Hypervisor.Flags.DynamicCpuDisabled Value: 1 Key : Hypervisor.Flags.Epf Value: 0 Key : Hypervisor.Flags.ExtendedProcessorMasks Value: 1 Key : Hypervisor.Flags.HardwareMbecAvailable Value: 1 Key : Hypervisor.Flags.MaxBankNumber Value: 0 Key : Hypervisor.Flags.MemoryZeroingControl Value: 0 Key : Hypervisor.Flags.NoExtendedRangeFlush Value: 0 Key : Hypervisor.Flags.NoNonArchCoreSharing Value: 1 Key : Hypervisor.Flags.Phase0InitDone Value: 1 Key : Hypervisor.Flags.PowerSchedulerQos Value: 0 Key : Hypervisor.Flags.RootScheduler Value: 0 Key : Hypervisor.Flags.SynicAvailable Value: 1 Key : Hypervisor.Flags.UseQpcBias Value: 0 Key : Hypervisor.Flags.Value Value: 21631230 Key : Hypervisor.Flags.ValueHex Value: 14a10fe Key : Hypervisor.Flags.VpAssistPage Value: 1 Key : Hypervisor.Flags.VsmAvailable Value: 1 Key : Hypervisor.RootFlags.AccessStats Value: 1 Key : Hypervisor.RootFlags.CrashdumpEnlightened Value: 1 Key : Hypervisor.RootFlags.CreateVirtualProcessor Value: 1 Key : Hypervisor.RootFlags.DisableHyperthreading Value: 0 Key : Hypervisor.RootFlags.HostTimelineSync Value: 1 Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled Value: 0 Key : Hypervisor.RootFlags.IsHyperV Value: 1 Key : Hypervisor.RootFlags.LivedumpEnlightened Value: 1 Key : Hypervisor.RootFlags.MapDeviceInterrupt Value: 1 Key : Hypervisor.RootFlags.MceEnlightened Value: 1 Key : Hypervisor.RootFlags.Nested Value: 0 Key : Hypervisor.RootFlags.StartLogicalProcessor Value: 1 Key : Hypervisor.RootFlags.Value Value: 1015 Key : Hypervisor.RootFlags.ValueHex Value: 3f7 Key : SecureKernel.HalpHvciEnabled Value: 1 Key : Stack.Pointer Value: NMI Key : WER.OS.Branch Value: ni_release Key : WER.OS.Version Value: 10.0.22621.1 BUGCHECK_CODE: 20001 BUGCHECK_P1: 26 BUGCHECK_P2: 0 BUGCHECK_P3: fffff8065466e5b5 BUGCHECK_P4: fffffa8864185c20 FILE_IN_CAB: MEMORY.DMP TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b DUMP_FILE_ATTRIBUTES: 0x1800 FAULTING_THREAD: ffffc0055bd20080 PROCESS_NAME: System STACK_TEXT: ffffdf81`47747ca8 fffff806`54944ff1 : 00000000`00020001 00000000`00000026 00000000`00000000 fffff806`5466e5b5 : nt!KeBugCheckEx ffffdf81`47747cb0 fffff806`548b7be8 : 00000000`00000100 fffff806`5471769c ffffdf81`475bf3d0 ffffdf81`47747d30 : nt!HvlSkCrashdumpCallbackRoutine+0x81 ffffdf81`47747cf0 fffff806`54822d82 : 00000000`00000100 ffffdf81`47747ef0 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0x1a0a28 ffffdf81`47747d30 fffff806`54822aee : 00000000`00000100 ffffdf81`47747ef0 00000000`00000000 36646d61`7e353365 : nt!KxNmiInterrupt+0x82 ffffdf81`47747e70 fffff806`50800003 : fffff806`547c76c4 ffffdf81`47711180 fffff806`54635ca8 00000000`00000000 : nt!KiNmiInterrupt+0x26e fffffa88`5ad7f408 fffff806`547c76c4 : ffffdf81`47711180 fffff806`54635ca8 00000000`00000000 fffff806`54639d0d : 0xfffff806`50800003 fffffa88`5ad7f410 fffff806`54944245 : ffffc005`6bbcb000 0f0f0f0f`0f0f0f00 ffffdf81`47711180 00000000`00000000 : nt!HvcallInitiateHypercall+0x54 fffffa88`5ad7f490 fffff806`6f023f8e : 00000000`000100de ffffdf81`47711180 ffffc005`6bbcb158 fffff806`54736a83 : nt!HvlRequestProcessorHalt+0x35 fffffa88`5ad7f4c0 fffff806`6f0215c4 : 00000000`00000002 ffffdf81`47711180 00000000`00000000 00000000`00000000 : intelppm!HvRequestIdle+0x2e fffffa88`5ad7f510 fffff806`54637e26 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffdf81`47711180 : intelppm!AcpiCStateIdleExecute+0x24 fffffa88`5ad7f540 fffff806`546377d1 : ffffc005`6bbcb860 00000000`00000000 00000000`ffffffff fffffa88`5ad7f9f0 : nt!PpmIdleExecuteTransition+0x426 fffffa88`5ad7f990 fffff806`54819d14 : 00000000`00000000 00000000`00000000 ffffc005`5bd20080 ffffc005`802020c0 : nt!PoIdle+0x361 fffffa88`5ad7fb80 00000000`00000000 : fffffa88`5ad80000 fffffa88`5ad79000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x54 SYMBOL_NAME: intelppm!HvRequestIdle+2e MODULE_NAME: intelppm IMAGE_NAME: intelppm.sys STACK_COMMAND: .process /r /p 0xfffff80655148f40; .thread 0xffffc0055bd20080 ; kb BUCKET_ID_FUNC_OFFSET: 2e FAILURE_BUCKET_ID: 0x20001_26_0_intelppm!HvRequestIdle OS_VERSION: 10.0.22621.1 BUILDLAB_STR: ni_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {8639bf00-96ae-1045-b8f4-753091ea7e23} Followup: MachineOwner --------- OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SMOKE911
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) Ultra 7 265K, 3878 Mhz, 20 Core(s), 20 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0806, 10/22/2024
SMBIOS Version 3.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX Z890-F GAMING WIFI
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name SMOKE911
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.4 GB
Available Physical Memory 55.0 GB
Total Virtual Memory 72.9 GB
Available Virtual Memory 62.4 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured
Virtualization-based security Services Running Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Audit
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed. Additional Notes: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm
Start = 1 I did Change it to 4 at one point, but then I get Processor driver error 32. I also removed me XMP profile and disabled AI optimization.
Solved! Go to Solution.
11-05-2024 07:09 AM
could be some incompatibility, using windows 11 24h2 ?
11-04-2024 11:50 AM
I have almost similiar setup as you guys. Have done almost everything that you can think of from update Bios, drivers, disable / enable virtualization in bios and so on. Reinstalled my computer around 5 times. Swapped between windows 10 and 11 home / pro.
11-05-2024 07:10 AM - edited 11-05-2024 07:42 AM
Asus support could help you on this maybe with an future bios update since this is wide spread issues
If not QVL Ram Asus usually will say that is the ram...sometimes it is....had an issue with corsair in past....pass to Gskil QVL all good
11-05-2024 05:31 PM
I was debating Swapping it out to be honest. I have no idea why it would matter if its 32GB ram sticks vs 24GB. Everything else is the same... Not to mention I can play all the other games in my library, including the new COD with ease.
11-05-2024 11:13 PM
I don't think its your RAM Smoke911. I believe we need a driver / firmware update for the processor and motherboard with the new socket for EAC.
11-06-2024 11:32 AM
I submitted a ticket through asus in hopes to resolve the issue. Will keep you posted but still suggest doing the same and submitted a support ticket as well.
11-06-2024 12:11 PM
Yeah I have as well
11-06-2024 12:43 PM
the best way and also they need to fix it with intel or microsoft depends
11-06-2024 12:43 PM
EAC ?
11-07-2024 01:14 AM
Yes it's for sure related to EAC.