11-09-2023 12:08 PM
HI
Sometimes after booting into the system, the mouse, keyboard, and headphones are disconnected.
After a few seconds, the keyboard and mouse will resume operation and a "USB device not recognized" message will pop up.
Found that the dongle of the headset cannot be recognized
When I plugged the dongle back in, it went back to normal, but then it happened again a few days later.
When this happens, unplug the dongle immediately and the mouse and keyboard will return to normal immediately.
It's no problem to take the headset to another computer and test it.
Later, I changed the motherboard and tested it for a few days, and there was no problem.
But it suddenly relapsed, and I don’t know what went wrong.
I also reinstalled the system and the ASUS AC software was not installed.
Device:
11-15-2023 09:50 PM
Hello, @assembly
Based on the information you provided in our PM conversation, it appears that you have already contacted our local customer service department, and they are currently assisting you with further troubleshooting.
We suggest patiently waiting for the verification and responses from the relevant member, as this may take a little time.
If you have any additional questions, feel free to reach out to me at any time.
Thank you.