Well not sure what to make of all of this. I had to leave town for work and will be back home in a few days to test the motherboard but I received my RMA board. They had originally told me that they were going to give me a NIB (new in box) motherboard as a one time courtesy. I mean, I was already kind of like wtf as it shouldn't be a "big deal" to get a new board to replace another new board that never worked but whatever. I just didn't like them saying this is a courtesy and basically made it feel I should be lucky to have them give me a replacement that isn't recycled.
It was a very strange RMA process. Before they shipped the board they opened a new RMA and never really explained why, but it seems they took the new board out of the box and RMA'd the one originally in the box with this "new board". But the original shipping info still looked good and showed it was on the way. Again, wasn't going to complain too much as I have been waiting for over a month to get my motherboard back. Well it showed up yesterday.
Here is my original board, which apparently is the original production run from what I can tell:
Here is the "new apex", keep in mind the pasted on serial number does not match the actual box. So from what I can tell they took a refurb board and put it in a new 2022 manufactured box. Which is useless to me as I didn't want a new board to get the extras in the box and the box itself, I wanted a non-molested board that works. Now I can' prove it's a used board, but not sure why you would take a new board and swap into another box.
Here you can see the "new" box was obviously not new, it was taped shut by them. Now maybe this is because they wanted to test the board before it shipped which I actually agree with but overall it's very strange.
And finally, I noticed something fairly off with the motherboard itself. Taking a picture of this was tough, especially given I was trying to travel yesterday and pack for my trip. It's hard to show the PCB is actually fairly "bent".
Now again, I haven't tested this board yet so hopefully it works. I just really did not like the whole RMA process at all. It seemed like a complete mess and they have felt very disorganized and frankly not very straight forward with me the whole time.
Here is how they labeled the problem as well, so obviously there is a known issue.
More to come on this...but not a great look imo for a $700+ board which now is really $800 as I had to pay shipping to send my original one in.
It was a very strange RMA process. Before they shipped the board they opened a new RMA and never really explained why, but it seems they took the new board out of the box and RMA'd the one originally in the box with this "new board". But the original shipping info still looked good and showed it was on the way. Again, wasn't going to complain too much as I have been waiting for over a month to get my motherboard back. Well it showed up yesterday.
Here is my original board, which apparently is the original production run from what I can tell:
Here is the "new apex", keep in mind the pasted on serial number does not match the actual box. So from what I can tell they took a refurb board and put it in a new 2022 manufactured box. Which is useless to me as I didn't want a new board to get the extras in the box and the box itself, I wanted a non-molested board that works. Now I can' prove it's a used board, but not sure why you would take a new board and swap into another box.
Here you can see the "new" box was obviously not new, it was taped shut by them. Now maybe this is because they wanted to test the board before it shipped which I actually agree with but overall it's very strange.
And finally, I noticed something fairly off with the motherboard itself. Taking a picture of this was tough, especially given I was trying to travel yesterday and pack for my trip. It's hard to show the PCB is actually fairly "bent".
Now again, I haven't tested this board yet so hopefully it works. I just really did not like the whole RMA process at all. It seemed like a complete mess and they have felt very disorganized and frankly not very straight forward with me the whole time.
Here is how they labeled the problem as well, so obviously there is a known issue.
More to come on this...but not a great look imo for a $700+ board which now is really $800 as I had to pay shipping to send my original one in.
Murlo26 wrote:
Well not sure what to make of all of this. I had to leave town for work and will be back home in a few days to test the motherboard but I received my RMA board. They had originally told me that they were going to give me a NIB (new in box) motherboard as a one time courtesy. I mean, I was already kind of like wtf as it shouldn't be a "big deal" to get a new board to replace another new board that never worked but whatever. I just didn't like them saying this is a courtesy and basically made it feel I should be lucky to have them give me a replacement that isn't recycled.
It was a very strange RMA process. Before they shipped the board they opened a new RMA and never really explained why, but it seems they took the new board out of the box and RMA'd the one originally in the box with this "new board". But the original shipping info still looked good and showed it was on the way. Again, wasn't going to complain too much as I have been waiting for over a month to get my motherboard back. Well it showed up yesterday.
Here is my original board, which apparently is the original production run from what I can tell:
Here is the "new apex", keep in mind the pasted on serial number does not match the actual box. So from what I can tell they took a refurb board and put it in a new 2022 manufactured box. Which is useless to me as I didn't want a new board to get the extras in the box and the box itself, I wanted a non-molested board that works. Now I can' prove it's a used board, but not sure why you would take a new board and swap into another box.
Here you can see the "new" box was obviously not new, it was taped shut by them. Now maybe this is because they wanted to test the board before it shipped which I actually agree with but overall it's very strange.
And finally, I noticed something fairly off with the motherboard itself. Taking a picture of this was tough, especially given I was trying to travel yesterday and pack for my trip. It's hard to show the PCB is actually fairly "bent".
Now again, I haven't tested this board yet so hopefully it works. I just really did not like the whole RMA process at all. It seemed like a complete mess and they have felt very disorganized and frankly not very straight forward with me the whole time.
Here is how they labeled the problem as well, so obviously there is a known issue.
More to come on this...but not a great look imo for a $700+ board which now is really $800 as I had to pay shipping to send my original one in.
The fact that it is warped is that what you're saying is weird? Never mind. I do see where you say bent. I just miss that part. Yeah, she's fairly warped. Report back. How works though.
