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Z690-A Gaming WIFI - Network controller trouble

RyMikky
Level 7

Good day, can you help me find a solution to the problem? - yellow exclamation point for Ethernet controller, Win 10 Prof x64devicesdevices
The PC was de-energized for several days.
Today I turned on the power, turned it on, and saw that the network card was missing (She worked great before that). I saw in the manager that the controller could not be activated and some new devices. The router sees that the cable is connected. 

What I did in an attempt to fix:
1) updated the BIOS firmware by USB port on back side
2) downloaded all the latest drivers from the website and tried to install
3) tried to remove the devices and reinstall the drivers
archivesarchives
there is no reaction to the installation of the network card driver...
Spec's: i7-13700, Z690-A..., 128 GB DDR5 XMPII-6000 Kingston, Win10Pro64, Antivirus - Kaspersky IS
Aida64 pci devlist:
dev-listdev-list
In the BIOS, you can disable the built-in network card, then the controller disappears from the list, that is, after all, the motherboard has not completely lost it, it seems.

I tried running ubuntu 22.04 from usb, it didn't see the network card either... although the WIFI adapter has been properly identified. It scared me by the end. I understand WIFI wouldn't work on Ubuntu out of the box, there are no drivers, but to have a network controller...
Could this be a fatal network card failure? Is there any way to diagnose this? Could the problem be static voltage? (although, I repeat, the system was de-energized).

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7 REPLIES 7

JohnAb
Level 17

Not sure it will help, but you can get the very latest LAN drivers here:

https://rog-forum.asus.com/t5/downloads-for-motherboards/drivers-intel-ethernet-wifi-bluetooth/td-p/...

Z690 Hero, 12900K, BIOS 4301, MEI 2517.8.1.0, ME Firmware 16.1.38.2676, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

RyMikky
Level 7

Unfortunately, it doesn't help ((step_1.PNGstep_2.PNG

Vynra
Level 13

you should be running the asussetup in the driver folder.

RyMikky
Level 7

Unfortunately, it didn't work. ((
I bought a new PCI Lan card and it started working right away.

Apparently some kind of failed motherboard. This is not the first problem with her. Previously, I could not start the system with XMPII-6000, although I have DDR5 6000 memory. Now here it is with a network card.
Updated the bios - XMPII-6k has started... but, I started playing Starcraft II - the game crashes. I had to roll back by 5.2k.

Maybe, of course, it's all about Windows. I have Windows 10 from another system unit (I just moved the hard drive from the old one to the new one). Maybe all this will be fixed by a clean install of the new Windows 11. But still... unpleasant...

RyMikky
Level 7

By the way, is it normal that the device has changed the system bus index?
Before installing PCI-lan, the built-in card was detected on 5/0/0 (see previous screenshots)
Now new lan card on 5/0/0
new lan cardnew lan card
built-in lan card - 6/0/0
motherboard lanmotherboard lan
Is this normal?

JohnAb
Level 17

Your problems may well be fixed by a new installation of Windows, I'd certainly try that. By the way, you can back up your current installation - there are a number of programs that do it, I use Macrium Reflect, so if a new install doesn't work then you can easily go back again at least 

Z690 Hero, 12900K, BIOS 4301, MEI 2517.8.1.0, ME Firmware 16.1.38.2676, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

RyMikky
Level 7

Oh, if you only knew how much I don't want to reinstall... so many programs, not games, it will be necessary to set up a new one))

One
more observation. When i try to plug the network cable into the connector of the built-in network card, the green light turns on and lights up constantly. At the same time, the router does not react in any way, the light bulb does not light up on it. Maybe this will give you a diagnostic hint?