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USB Issues ROG Z790 MAXIMUS HERO

DeweyDream
Level 7

Hello,

I have a motherboard ROG Z790 MAXIMUS HERO on which all the usb ports in blue does not work or bad but the red One still work maybe sometimes someone stop working for a few seconds. When I plug things in, they either just don’t work, or the ports disconnect at once and then reconnect. I thought it might have come from my power supply that I changed some time before but I just took a Power 1200w to be sure everything is well powered on. But nothing is done, I still have the same problem.
I updated the bios, and everything that is possible on it. I reinstalled Windows completely, without success. Every time I reinstall Windows, I tried several different installations to see if it was a certain way of doing but it is the same thing (manual installation, installation via Armoury Crate or installation via Windows). I’m starting to despair and not know where to look. I can’t afford to return the motherboard or buy a new one.

My configuration is as follows:
I9 13900k
ASUS ROG Loki SFX-L 1200W Titanium
ASUS ROG Z790 MAXIMUS HERO
DDR5 CORSAIR VENGEANCE 7200
980 PRO 2TB
MP600 2Tb
MSI RTX 4080

Thank you in advance for your feedback that I look forward to

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1 REPLY 1

Nate152
Moderator

Hello DeweyDream

The usb ports disconnecting and reconnecting makes me want to ask if you installed the chipset driver for your ROG Maximus Z790 Hero.

ROG MAXIMUS Z790 HERO | Gaming motherboards|ROG - Republic of Gamers|ROG Global

To confirm, it would be this driver.

Z790 hero chipset driver.png