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To suffer or not to suffer that is the dilemma z690

VindasCR
Level 8

Hello friends, I have a story of pain and suffering in studies, gaming, and work with the Z690 Maximus Hero.

In December, I bought a new setup to assemble, and I made the decision to buy everything from Asus since the brand has worked very well for me in the past and I had faith in it.

Let me tell you the specifications and parts in case you have any questions.

i9-12-900KF Maximus Hero Z690 with the latest BIOS update applied CORSAIR DOMINATOR PLATINUM RGB DDR5 6000MHZ - 64GB M.2 Evo 970 Pro x5 ROG Thor 1200W Platinum power supply EVGA FTW3 3090 x 2

That's the base of my computer.

Unfortunately, since I bought it, it has always caused problems at the most unexpected moments. I know it may seem silly, but it selectively disconnects input devices.

Mouse, keyboard, one-handed keyboard "Tartarus V2," drawing tablet - it happens at the worst times.

Things I've tried to solve it:

I replaced all the peripherals, thinking that the ones I had might be faulty or low-end. I switched from Logitech Carbon to Aorus K1 for keyboards and mouse. I disconnected additional peripherals like the Tartarus and the drawing tablet, but the issue still occurred. I updated the divers, Intel ME, and BIOS. I thought it might be a game or a program, but it still caused problems even with Word. I reinstalled the system from scratch with both Windows 10 and 11, but the same problem persisted.

I don't know how to proceed to solve it. It's causing problems for me, especially while studying, as it randomly disconnects the keyboard, and it stops typing. The same happens with other input devices, leaving me with only the mouse pointer to react. After a while, it reconnects, and I can type again. And it's not dependent on software since I can't even type in the Windows search bar.

I took it for warranty service, and they said there is no problem or failure.

I even considered calling a priest to perform an exorcism on the PC, but I resisted since it was too expensive, haha.

My question is, has anyone experienced these problems? Did you switch to another brand? Is this brand really that bad? Did I invest my money poorly?

Has anyone gone through this or worse?

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1 ACCEPTED SOLUTION

Accepted Solutions

I feel your pain. I had similar problems on another PC. I've got some suggestions that might help - worth a try at any rate. First update MEI drivers, then ME firmware, then the BIOS (see my versions in the table below). The BIOS should then reset to default values. You can always turn XMP back on later if things get better. Then try the following:

BIOS

Disable PCI Express Native Power Mgt in BIOS (advanced tab, platform misc configuration)
Disable Native ASPM (Active State Power Management) (advanced tab, platform misc configuration)

Windows:

Don't enable maximum power savings in Link State Power Management in Windows (Edit Power Plan/ Advanced settings/ PCI Express/ Link State Power Management) or only go for moderate power savings, not max

Try running command prompt in admin mode and doing a Sfc /scannow 

Then try DISM.exe /Online /Cleanup-image /Restorehealth

You could also try HWInfo and see if you have any WHEA errors in the sensors screen. It could indicate that something is not happy. Don't get a priest (yet), a girl in a white dress will show up in the corner of the room and then things will get real scary (or maybe I watch too many horror films, lol)

Finally, as mentioned above, here are my drivers sourced mainly from MokIChU's threads in this forum. Might be worth spending some time to do any updates, it could help as well.  

JohnAb_0-1688672186154.png

Don't worry about the drivers in blue, they are contained within the main packages. I just keep a note because it's easier to check the components when MoKiChU issues updates. All those drivers are working great for my 690 Hero, so maybe the list will help you to check if you are up to date correctly. 

 

Z690 Hero, BIOS 3101, MEI 2345.5.3.0, ME Firmware 16.1.30.2330, 7000X Case, RM1000x PSU, i9 12900K, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

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9 REPLIES 9

siposnorbert71
Level 10

Hello! I had the same problem with the Asus Z690 Hero. the error was a software conflict. my asus keyboard, i always had to reprogram it. He reinstalled windows and I tested it by loading the drivers one by one, checking the keyboard and mouse afterwards. later when i installed the software i checked after everything. and at the end hiwinfo and ludas and icue come out

Hello, thanks for answering.

I already went through that stage of installing one by one. install the basics, and install everything required. In the same way, I don't use any rgb software or the one from Asus since I don't use it.

but the failure was replicated in all cases

energy management options - special settings - usb settings - usb selective suspension setting - enable switch disabled. I only have this tip or maybe changing the USB energy saving mode in the bios

I feel your pain. I had similar problems on another PC. I've got some suggestions that might help - worth a try at any rate. First update MEI drivers, then ME firmware, then the BIOS (see my versions in the table below). The BIOS should then reset to default values. You can always turn XMP back on later if things get better. Then try the following:

BIOS

Disable PCI Express Native Power Mgt in BIOS (advanced tab, platform misc configuration)
Disable Native ASPM (Active State Power Management) (advanced tab, platform misc configuration)

Windows:

Don't enable maximum power savings in Link State Power Management in Windows (Edit Power Plan/ Advanced settings/ PCI Express/ Link State Power Management) or only go for moderate power savings, not max

Try running command prompt in admin mode and doing a Sfc /scannow 

Then try DISM.exe /Online /Cleanup-image /Restorehealth

You could also try HWInfo and see if you have any WHEA errors in the sensors screen. It could indicate that something is not happy. Don't get a priest (yet), a girl in a white dress will show up in the corner of the room and then things will get real scary (or maybe I watch too many horror films, lol)

Finally, as mentioned above, here are my drivers sourced mainly from MokIChU's threads in this forum. Might be worth spending some time to do any updates, it could help as well.  

JohnAb_0-1688672186154.png

Don't worry about the drivers in blue, they are contained within the main packages. I just keep a note because it's easier to check the components when MoKiChU issues updates. All those drivers are working great for my 690 Hero, so maybe the list will help you to check if you are up to date correctly. 

 

Z690 Hero, BIOS 3101, MEI 2345.5.3.0, ME Firmware 16.1.30.2330, 7000X Case, RM1000x PSU, i9 12900K, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

Thank you very much for your very detailed answer. You leave me speechless.

Asus support only told me to update your chipset drivers. They put a monkey behind a keyboard.

What it tells me is already done but I will compare my controllers with yours to see if any are out of phase.

and in the same way I will verify this in my BIOS
Disable PCI Express Native Power Mgt in BIOS (advanced tab, platform misc configuration)
Disable Native ASPM (Active State Power Management) (advanced tab, platform misc configuration)

Since these configurations I think they are by default since I also did a bios update that has already reset it so many times from things that I have found in forums.

Thank you very much, I just checked, I'll update you, thank you

You're very welcome, I hope you get somewhere...

Z690 Hero, BIOS 3101, MEI 2345.5.3.0, ME Firmware 16.1.30.2330, 7000X Case, RM1000x PSU, i9 12900K, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

LukeJoseph
Level 10

You mentioned you don't use any RGB software etc....

What do you use for your fans and cooling? Are you running an AIO? i.e. is anything connected to your internal USB ports? Also are you running the supplemental USB power (6-pin) on the motherboard? It's right next to the ATX power connector. HIGHLY doubt if it matters just curious.

Nirsoft have a couple pieces of software that could help. USBLogView (will keep a log of when devices connect/disconnect) which could assist in seeing if it is a particular device/port that triggering everything. And USBDeview which just shows all the USB devices connected on the system.

Likely using Q-FAN from within the UEFI for fan control and source monitoring. Less overhead in doing things this way.

If already updated ME firmware, UEFI and all corresponding drivers it may be a particular USB device instigating the dropouts, would need to test with minimal IO devices inserted 

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

For sure. His problem sounds nearly identical to a lot of issues people are having with Corsair products and iCue where their USB's devices will just reset themselves. I am working through the same issue now, but on a non Asus motherboard (son's PC). That has a ton of Corsair products, AIO/Fans/RGB Mousemat/Headphone stand etc.... Uninstall iCue problem goes away, but then cannot control anything.

I did notice that OP has Corsair RGB Memory, highly doubt if that is it, it would cause problems. But for S and G's if you're running iCue, try to uninstall (or at least disable) and see what happens.