ROG Z690 Extreme random freeze - no idea help

[xlitee22]

Dear Members!


I've built new setup. Rog Z690 Extreme, 12900K(with Thermal Grizzly socket), Rog Stix O24G 3090 + rog riser, 4 x 16gb G.Skill Trident Z5 DDR5 6000mhz, Rog Ryujin ii 360 cooler, Rog Thor ii 1000w PSU.

Bios newest, drivers updated (I think mostly).
No tuning, no xmp activated.

I'm having random freezes, 1-2 a day while im gaming. Checked the fault diary. When having the freeze, its usually says 2 fault and 1 critical. First is critical (the date) than 2 fault.
Critical is - Kernel-Power 41 - category (63)
Fault 1 - system shutdown unsucessfull - EvcentLog 6008
Fault 2 - WHEA-Logger 1

Oh and every second im having WARNING - PCI EXPRESS ROOT PORT - Advanced error reporting - WHEA-LOGGER 17

Elsődleges busz:eszköz:funkció: 0x0:0x1:0x0
Másodlagos busz:eszköz:funkció: 0x0:0x0:0x0
Elsődleges eszköz neve:PCI\VEN_8086&DEV_460D&SUBSYS_86941043&REV_02
Másodlagos eszköz neve:


Please help, I dont have any idea what to do, and im very desperated... :'(


Thank you

[JcRabbit]

xlitee22 wrote:
Oh and every second im having WARNING - PCI EXPRESS ROOT PORT - Advanced error reporting - WHEA-LOGGER 17

WHEA-LOGGER Error 17 happens to everyone with Z690 motherboards, as far as I know, even from other brands.

To fix that one go to the BIOS, search "Disable PCI-Express Native Power Management" and disable it.

Do that as soon as possible as the constant writing to the Windows Event Log is killing your SSD.

The other issue I have no idea, sorry.

[Superino091]

test the ram ...
also try to put the ram under 6000

[BenchAndGames]

So you runnig your rams ar 4800 MHz ?

[Hopper64]

That looks like 2 separate memory kits. Take out one of them and see if it helps.

*https://rog.asus.com/forum/showthread.php?57038-Don%E2%80%99t-combine-memory-kits!-The-meat-and-pota...

[xlitee22]

RAMs ran at 4800, there was no tune, only factory settings everything in bios.
I've done a memtest86 in the bios, 0 error, PASS... Any another thing maybe to try?



Thank you guys

[JohnAb]

I have two suggestions:

1) I recently did a fresh Windows 11 Pro install and got WHEA errors - about 20 per minute non-stop in HWInfo. I installed all of the drivers myself, carefully. Then I did another install using Armoury Crate and the errors completely disappeared. I still don't know what was wrong or the true reason for that. I suspect that perhaps one of my Intel drivers got corrupted.

2) Risers are known to cause problems sometimes. I would remove the riser and try plugging the GPU directly into the motherboard as an experiment

If everything is running at OK at 4800MHz memory speed, at least you have a point from which you can start to make gradual changes. If points 1) and 2) don't help, I think I would be focusing on memory stability at this stage. You can swap sticks, vary voltages etc etc. but go slow. Good luck.

[JohnAb]

Forgot to say that my problems were WHEA 17 errors too. I also meant to say, allow Armoury Crate to install the drivers. If stable, then you can manually update any newer ones from the motherboard support page. Keep an eye on HWInfo and monitor for WHEA errors as you go step by step...Since my reinstall 3 weeks ago I haven't has a single error. Previously when I had the errors, HWInfo was logging thousands of WHEA occurrences, reboot times were longer than usual too although I didn't get any complete freezes.

It is true that 4 memory stick can be a problem unless all 4 sticks were purchased in the same kit. There is lots of good advice out there for fixing memory stability problems and many people here know a lot about that. I only have 2x 5200MHz sticks which run fine at XMPI so I have not had to go through that process myself.

[xlitee22]

I took out 3 of the RAM-s, same error. Now I'v deleted the 13650 fault from the event log, and do a fresh restart. I took a photo what errors there instantly after the win boot.

There is another interesting thing in the drivers. For example the 12th get i9-12900K driver date is 2009.04.21 - version is: 10.0.19041.1865, and there is many old dated drivers, for example bluetooth 2006.06.21 or PCI Express root port, every drivers date is 1968.07.18 ver : 10.1.37.7 - I couldn't find better drivers. Tried in Armory crate, and another driver finder applications too, but everything seems okay...

USB audio seems interesting for me too, because it should be LINE OUT (the green) the speakers, not USB AUDIO...So I don't know what to do again.

Took out riser cable, same random crashes.Â*

[JcRabbit]

Event Kernel Power 41 means your computer has rebooted without shutting down cleanly.

So your system is not "freezing", it's spontaneously restarting itself, right?

Does it only happen while gaming or does it also happen while idle? The latter actually happened to me with my 12900K (no overclock at the time) + z690 Asus Xtreme motherboard + 5200Mhz Corsair Dominator DDR5 and it was driving me up a wall due to how random it was.

I tried so many things that I am not actually sure what the problem really was or what ended up fixing, but the fact is that it hasn't happened again in months.

Do you have your system connected to a battery/UPS? One of the issues that seemed to cause trouble for me at least once was my APC 2200VA UPS that I had connected to a USB hub, it seems Windows would sometimes get confused and think the UPS battery was at 0% despite also being connected to AC, prompting an immediate shutdown. I highly doubt that was the cause of the spontaneous reboots here, but the fact is that those stopped after changing the 'Critical Battery Action when plugged in' to "Do Nothing" in the Windows Advanced Power settings dialog.