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Rear USB ports are failing.

designphr33k
Level 7

Hi, I have a Razer headphone stand that has a RGB USB 3.1 connection and it disconnects time to time. I've thought about updating the firmware on this motherboard because I built it besides rebooting and restarting everything on my computer but the installation failed. The only solution is rebooting, is there anything else I can do to keep the headphone stand from disconnecting? 

My specs: Asus TUF GAMING Z790 -PLUS WIFI D4

13th Gen Intel(R) Core(TM) i9-13900K (3.00 GHz)

128 GB

1 TB SSD where my windows installation is

2 TB SSD for extra storange

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1 REPLY 1

JohnAb
Level 17

You could try turning off USB port power management in Advanced Power Settings (Control Panel, Power Options). 

 

Z690 Hero, 12900K, BIOS 4505, MEI 2546.8.9.0, ME Firmware 16.1.40.2765, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 25H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.