Pro Art Z690 Creator WiFi - Issues with Thunderbolt

[Hackej]

Hi!

I am new to this forum and thought I give it a try, as it seems to be the only one for support regarding ASUS MB's. I haven't found an "official" one anyway.

So to my question short version:

- I have just upgraded my PC (Win 10) to Pro Art Z60 Creator WiFi MB and i7 12700 K CPU

- I have updated to latest BIOS 1003 and all latest drivers from ASUS download page – and computer is running well

- I work with music- and video production and have two audio interfaces – Motu 828ES and Focusrite Clarett 8 PreX – connected via the Thunderbolt inputs on MB using TB 2 to TB 3 adapters. I have updated to latest drivers for audio interfaces.

- My problem is that the audio interfaces are not recognized by Thunderbolt
-- It works OK after installing drivers and reboot if audio interfaces are turned on – but no devices are listed in the TB Control Center app
-- But as soon as computer is booted with audio interfaces turned off they are not recognized. And if I reboot with interfaces turned on to fix this they are still not recognized/conned – the connection has been lost for good it seems.
-- It feels like TB doesn’t react when turning on devices after boot – no “Hot Plug”!?!

Anyone else that have ha similar problems or know of anything to look for?

Is this forum monitored by ASUS people?

I have had some initial contact with ASUS tech support but no response yet!

Regards
/Hackej

[funkyd]

You may want to try the drivers from these forums, they are more current than the drivers on the Asus site:

https://rog.asus.com/forum/showthread.php?125235-DRIVERS-Intel-Serial-IO-Thunderbolt-(3xx-4xx-5xx-6x...

I have a Prime Z690-A with the ThunderboltEX4 expansion card and a UAD Apollo Twin MK2 that is working fine. The TB Control Center app is not available for Win11, and it was flakey on my old Win10 system, so you may want to just ignore that app. Not sure if the settings are the same on your board, but these are my BIOS settings (pulling from a config backup file so not sure if this is everything):

PCIE Tunneling over USB4 [Enabled]
Discrete Thunderbolt(TM) Support [Enabled]
Wake From Thunderbolt(TM) Devices [None]
DTBT Go2Sx Command [Enabled]
Windows 10 Thunderbolt support [Enable + RTD3]
DTBT Controller 0 [Enabled]
TBT Host Router [Two port]

If the newer drivers don't work, you may want to check the following thread and support article for some other options (different TB hardware but the solutions may be the same):

https://uadforum.com/apollo-arrow-interfaces/54221-issues-asus-thunderboltex-4-windows.html
https://support.presonus.com/hc/en-us/articles/4406516070541-Quantum-Thunderbolt-4-Crashing-Issues-w...

Hope this helps!

[Hackej]

funkyd wrote:
You may want to try the drivers from these forums, they are more current than the drivers on the Asus site:

https://rog.asus.com/forum/showthread.php?125235-DRIVERS-Intel-Serial-IO-Thunderbolt-(3xx-4xx-5xx-6x...

I have a Prime Z690-A with the ThunderboltEX4 expansion card and a UAD Apollo Twin MK2 that is working fine. The TB Control Center app is not available for Win11, and it was flakey on my old Win10 system, so you may want to just ignore that app. Not sure if the settings are the same on your board, but these are my BIOS settings (pulling from a config backup file so not sure if this is everything):

PCIE Tunneling over USB4 [Enabled]
Discrete Thunderbolt(TM) Support [Enabled]
Wake From Thunderbolt(TM) Devices [None]
DTBT Go2Sx Command [Enabled]
Windows 10 Thunderbolt support [Enable + RTD3]
DTBT Controller 0 [Enabled]
TBT Host Router [Two port]

If the newer drivers don't work, you may want to check the following thread and support article for some other options (different TB hardware but the solutions may be the same):

https://uadforum.com/apollo-arrow-interfaces/54221-issues-asus-thunderboltex-4-windows.html
https://support.presonus.com/hc/en-us/articles/4406516070541-Quantum-Thunderbolt-4-Crashing-Issues-w...

Hope this helps!

Hi!

Thanks for the reply.
I will have a look at this.

/Hackej

[Addik]

i had same problem. problem is thunderbolt controller.
don't need touch bios setting.
and you have to find "thunderbolt(TM) controller -1137" in windows control panel ->device manager->system device
it is defualt. even if UAD is working or not.

and trust thunderbolt control center APP.
in APP you have to find port1, port2 line,
and if you install thunderbolt driver you can always find in APP's information tap, thunderbolt software, PCIe tunneling - enable

you have to find these, it is default.
if you can't find these, your mobo's problem. thunderbolt controller is dead

i change my mobo,(same proart Z690) and working great.
but always turn on uad first, and booting computer.

i think thunderbolt controller is weak. when i using macbook, sometimes it was faint, or make short.

[Pedro_Sanchez]

Addik wrote:
i had same problem. problem is thunderbolt controller.
don't need touch bios setting.
and you have to find "thunderbolt(TM) controller -1137" in windows control panel ->device manager->system device
it is defualt. even if UAD is working or not.

and trust thunderbolt control center APP.
in APP you have to find port1, port2 line,
and if you install thunderbolt driver you can always find in APP's information tap, thunderbolt software, PCIe tunneling - enable

you have to find these, it is default.
if you can't find these, your mobo's problem. thunderbolt controller is dead

i change my mobo,(same proart Z690) and working great.
but always turn on uad first, and booting computer.

i think thunderbolt controller is weak. when i using macbook, sometimes it was faint, or make short.

Hello, then what was the matter? Thank you

[jkowalskiwfo]

Hi, I have the same problem. I have TB2 device and TB2-TB3 adapter from apple. Can you tell me how do you solve it? With drivers you use? 1137?