power off reboots z790 hero

[Joshzac]

13th Gen Intel(R) Core(TM) i7-13700K 3.40 GHz

RAM 64.0 GB (63.8 GB usable)

x64-based processor

Windows 10 Pro VER 22H2

Realtek Gaming 2.5GbE Family Controller

NVIDIA GeForce RTX 2080 Ti

Not sure what to do?

[JohnAb]

Not a lot to go on - can you describe what's happening?

[Joshzac]

When I am done and want to power off, I select the power> shutdown. Instead of shutting down, it reboots. The only way I can shut down is to flip the on/off switch on the power supply. 

[JohnAb]

Odd problem. I'd suggest booting from a live version of Linux (like Mint for example). Burn an image to USB using Rufus or similar and boot from that. Then try shutdown and see if it works. It might give a clue as to whether the problem is hardware or related to your install of Windows. At least it's a place to start the investigation. No need to install Linux, so nothing will be changed. When the USB is removed, all will be back to normal. Perhaps try that and report back?

[Nate152 · Accepted solution]

Hello Joshzac

Try turning off fast start up in windows.

Control Panel, Hardware and Sound, Power Options, System Settings. 

Uncheck Turn on fast start up and click Save changes.

[Joshzac]

Nate, This has solved the problem. Now, when I hit the power shutdown, it shuts down.  Thank you

[Nate152]

You're welcome.

Good to hear all is well.