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PC freezing occasionally resulting in a WHEA-Logger Error 1 in eventviewer

Marcy2200
Level 7

I've been having this problem for a while now. Occasionally, my PC will freeze and after a reboot a WHEA-Logger Error 1 will appear in the Event viewer. 

Things I've tried:

- All drivers are up to date
- Bios drivers are up to date
- Clean windows install
- Armory crated uninstalled
- Tried different GPU (3060 Ti)
- Disabled C-States
- Disabled XMP (enabled it after getting another freeze)
- Disabled GPU Native Power Management
- Set the PCIE to Gen 3
- Synced all cores

My specs:
Mobo: ASUS® TUF GAMING Z690-PLUS WIFI D4
CPU: i7-12700K
RAM: Kingston DDR4 FURY Renegade 2x16GB 3600 CL16
GPU: RTX 3080
PSU: CORSAIR 1000 W RMx
SSD1: 500 GB SAMSUNG 970 EVO PLUS M.2 PCIe NVMe (Boot Drive)
SSD2: 2TB PCS 2.5" SSD, SATA 6Gb (SSD for Heavy Games)
HDD: 8TB WD Purple
OS: Windows 11 Pro

2,221 Views
10 REPLIES 10

BenchAndGames
Level 10

You match the bios with the ME firmware ? Cuz for ASUS boards some biose need a different and updated ME firmware, and if you still using the old, you got those WHEA errors.

If I get the latest versions of both on the Asus website, I'm gonna assume it's okay?

JohnAb
Level 17

It might be that your RAM isn't 100% stable, that can cause freezes, so I'd suggest running memory tests for a good while. MemTest should be available from your BIOS. Run for at least a full cycle, maybe 2 or 3 to be sure, see how that goes for now and report back...

By the way, if you have the ME firmware and BIOS from the support pages, that should be fine. Update Windows MEI drivers, then firmware, then BIOS... just be careful updating firmware from Windows if not fully stable. You don't want a freeze of crash while doing that! In fact, I'd check the memory first and try to find the cause for freezing before doing the firmware (and the same goes for the BIOS if you get freezes there too)

 

Z690 Hero, 12900K, BIOS 4001, MEI 2433.6.3.0, ME Firmware 16.1.35.2557, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

Just finished the MemTest and the test succeeded with no errors. Is there a way to test like the CPU and or the motherboard?

Well that's good. I don't know of a specific motherboard test, but you can try the "Intel Processor Diagnostic Tool" to test the CPU. It places quite a heavy load on it, so that might be a useful test. It tests various functions of the CPU, so it might give some clues...

If it fails, my next thought is that your cooler might be overtightened or you might have dirt in the CPU socket. That can cause bad contact with some pins and it can memory problems as well. 

Z690 Hero, 12900K, BIOS 4001, MEI 2433.6.3.0, ME Firmware 16.1.35.2557, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

JohnAb
Level 17

You could try OCCT as well. It's free and has some tests that might isolate (roughly) where the problem might be:

 
 

Screenshot 2023-09-16 190115.jpg

 

Z690 Hero, 12900K, BIOS 4001, MEI 2433.6.3.0, ME Firmware 16.1.35.2557, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

BenchAndGames
Level 10

By any chance you have the BSOD 133 DPC_WATCHDOG_VIOLATION at the same time when you got the WHEA ID 1 ?

No blue screens. Only freezes.

BenchAndGames
Level 10

Im asking you cuz funny fuct right after I tried to help you, I face exactly the same issue

While gaming my PC freeze and after about 30 seconds the PC will restart automatically.

On event viewer from windows I got the same WHEA error ID 1 but also I have bugcheck  0x00000133  at the exact same time.

This is a BSOD, but I dont see a blue screen on my PC it will just pop up on event viewer.

I have STRIX Z790-F Wifi, 13700K , 32GB DDR5 5600 MHz, nothing overclocked just XMP but the XMP is actually 5600 MHz the natural frequency sopported for 13 gen intel. (12gen is 4800)

So Im lost !!!!

Also want to add first time I face this was like 6 months ago with another 4070 TI, then I tough my graphic card its the problem, I RMA with a brand new 4070TI and now I got same issue just after few months