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BSOD after bios latest update

cenwozuzu
Level 7
So here's my issue. Prior to updating my BIOS on my Asus Z790 Maximus Hero MB yesterday afternoon, I had no issues or blue screens of any kind. After I updated it via USB, I started getting a blue screen for "kmode exception not handled/ntoskrnl.exe a few minutes after login to my computer. The only time I don't get the error message (at least temporarily) is as soon as I log into my computer and go directly to load a video or something then I can get into various things.
 
I've reseated my dimms 2 and 4,
I've gone into CMD via admin and tried various commands and they all come back with no issues,
I've updated all the drivers,
I've also turned off XMP1 various times
 
The moment I close the video, I get that ntoskrnl exe BSOD.
 
I've also tried reinstalling windows via a USB, but a few moments later I get a BSOD with just kmode exception not handled then restarts. I built the PC 2 years ago. I was told it could be that I have to change the CMOS battery. 
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7 REPLIES 7

JohnAb
Level 17

I have no experience with your motherboard or BIOS, but it seems that the best plan of action will be simply to flash back to the previous BIOS version. Sadly, BIOS problems are not unknown...

I'm assuming that you didn't try to load your old saved BIOS settings? If you did, that could explain your problems. In that case, reset the BIOS and create your preferred settings again manually. 

Z690 Hero, 12900K, BIOS 3701, MEI 2407.6.1.0, ME Firmware 16.1.32.2473, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

I forgot to mention that I last back to my BIOS to what it was before I updated it, and I get that same BSOD. No, I didn't load my old saved BIOS settings and have entered them manually. When I power on my computer, it says I have to reinstall the OS as I do in the original post, but get the kmode exception not handled BSOD. 

FixItWorse
Level 9

What version of Windows are you running? Also, are your drivers up to date to the best of your knowledge?

Hisense U7G 55" 4K, HDR, 120hz w/FreeSync VRR Primary Display
Corsair 5000X Black iCue, ROG STRIX Z690-E GAMING WIFI w/ Intel 12700K, AIO Cooled by Corsair H150i Elite Capellix, Gigabyte Aorus Master RTX 3080 Ti, 64GB (4x16) Corsair Dominator Platinum @ XMP I, 4x 1TB WD850 Black NVMe, 2x on HyperCard in Raid 0, and 2x in M2.2 and M2.3 on Mobo.
SeaSonic TX1000W Platinum PSU, Corsair K70 RGB MK2 Wired Keyboard, Corsair M65 RGB Ultra Wired Mouse, Logitech Brio 4K w/Windows Hello Face. Windows 11 Home 23H2

Prior to the bios update of BIOS and after Windows 11.

Yes I had done prior to updating the BIOS when I was able to access my computer.

FixItWorse
Level 9

And was your reinstall clean, or in place?

Hisense U7G 55" 4K, HDR, 120hz w/FreeSync VRR Primary Display
Corsair 5000X Black iCue, ROG STRIX Z690-E GAMING WIFI w/ Intel 12700K, AIO Cooled by Corsair H150i Elite Capellix, Gigabyte Aorus Master RTX 3080 Ti, 64GB (4x16) Corsair Dominator Platinum @ XMP I, 4x 1TB WD850 Black NVMe, 2x on HyperCard in Raid 0, and 2x in M2.2 and M2.3 on Mobo.
SeaSonic TX1000W Platinum PSU, Corsair K70 RGB MK2 Wired Keyboard, Corsair M65 RGB Ultra Wired Mouse, Logitech Brio 4K w/Windows Hello Face. Windows 11 Home 23H2

"I've also tried reinstalling windows via a USB, but a few moments later I get a BSOD with just kmode exception not handled then restarts". I get that error each time I try to load from the USB

achugh
Level 13

Hi @cenwozuzu have you tried with BIOS defaults? Make sure you are on the latest BIOS in case your have downgraded to an older version.

Now disconnect the power cable to your power supply and follow the CLEAR CMOS procedure for your board to clear any settings. Reconnect the power cable and start your PC. If your CLEAR CMOS was successful you will see a message asking you to press F1 to go into BIOS and then press F5. Do that and don't change anything else. Now SAVE and EXIT BIOS and boot into Windows.

Use your machine like you normally do (not watching video but other things). Hopefully everything will work.

If no BSOD, then shutdown your PC. Wait for about 1 min. Start your PC up and go back into BIOS and ONLY change your memory to XMP II. SAVE and EXIT to go back into Windows. Test as above. If everything works then shutdown and wait for 1 min.

When you start your computer again, go back into BIOS and change to XMP 1. SAVE and EXIT. Boot into Windows and test. If everything works, shutdown and wait for 1 mins.

Start your PC one last time and go back into BIOS and now slowly start adjusting your setting as needed by repeating the above process. This will help you narrow down what configuration does not work anymore with the updated BIOS and try to find an equivalent setting under the new BIOS by asking here once you have narrowed down the configuration.

Good luck!

Disclaimer: I am not an ASUS support person so my information may be incomplete. Always follow official documentation and material provided by ASUS representatives.

INTEL i9-14900K / CORSAIR VENGEANCE RGB 192GB (4x48GB) 5200 CAS38 / ROG Z790 DARK HERO / ROG TUF GAMING RTX 4090 OC / ProArt PA-602 Case / SEASONIC PRIME TX-1300 ATX 3.0 / CORSAIR MP700 PRO 2TB PCIe Gen5 / CRUCIAL T500 2TB PCIe Gen4 / EIZO CG2700X