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Asus Z690I ITX Thunderbolt Problem

luki12
Level 7
Hello, I have problem. I don't know if the problem exist before but now on bios 2204 and the latest drivers (i reinstall windows 11 today, i have clean instalation) this problem exist. Whan i power on pc, the application Thunderbolt not show any thunderbolt devices and the drivers, and in device manager 'Intel(R) PCI Express Root Port #5 - 7ABC' An ACPI power object failed to transition state, when i reboot windows the thunderbolt appear and show in Thunderbolt application, and device manager is everything ok. I have Asus Z690I ITX motherboard and Intel 13700k.
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18 REPLIES 18

JohnAb
Level 17
Have a look through this thread and in particular the post by MoKiChU:

https://rog.asus.com/forum/showthread.php?131960-Help-with-Device-Driver-missing-Occur-after-Z790-08...

If you find MokIchu's drivers thread and install those drivers, you will have a complete install. Hopefully that will resolve your issue. Also just double check that Thunderbolt is enabled in BIOS (Advanced menu).
Z690 Hero, 12900K, BIOS 3603, MEI 2407.6.1.0, ME Firmware 16.1.32.2418, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

Hello, Thanks for replay, but problet still exist

Update Intel Thunderbolt to Drivers : 1.41.1340.0 WHQL [14/09/2022]

And still this same, random thunderbolt work, on time i turn on pc thunderbolt work, another time not ( one time restart might help, one time not) just random.

Similar problem in this thread

https://rog.asus.com/forum/showthread.php?131903-z690-Hero-Thunderbolt-PCI-root-port-failing-to-star...

Saltgrass
Level 13
I am wondering if running a 13th Gen processor on a 12th Gen motherboard might be involved. There may be different options in the Bios which don't quite match the newer processor.

Otherwise, when you reboot, the system has a chance to load drivers it may not have loaded the first time. Because the problem happens during a power on situation, you may want to try turning off the Windows Fast Startup, at least for testing.
Maximus Z790 Hero,
Intel i9-13900k
Intel BE200

luki12
Level 7
Hello

Windows fast startup off you might turn off in windows or UEFI?

If you have on mind turn off fast startup in windows i tried it not working.

another similar problem thread

https://rog.asus.com/forum/showthread.php?131615-TB-not-working-after-BOS-upgrade-2204

JohnAb
Level 17
Very odd that Thunderbolt works and then doesn't. To me, that might suggest a hardware issue. Just a question, have you updated your ME firmware and installed the Windows MEI drivers as well? I don't think that's going to be the problem, but worth a try...
Z690 Hero, 12900K, BIOS 3603, MEI 2407.6.1.0, ME Firmware 16.1.32.2418, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

luki12
Level 7
Hello, yes I update before i buy 13700K ME firmware to 16.1.25.2020 and bios to 2204 and when I install new clean windows 11 update to the latest all drivers.

JohnAb
Level 17
Oh, installing MoKiChU's driver pack was my best hope to resolve your issue. I'm now wondering if your motherboard has a fault. Maybe speak to Asus support and see if you can get it exchanged? Hopefully there is way to get it working before that, but I can't think of what to try next 😞 Very strange that it does work sometimes.
Z690 Hero, 12900K, BIOS 3603, MEI 2407.6.1.0, ME Firmware 16.1.32.2418, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.

luki12
Level 7
Hello, I will not write to the support because I have a bad experience with Asus Poland, I will wait for future bios updates or drivers.

Angstromboli
Level 9
Exact same problem with the "Intel(R) PCI Express Root Port #5 - 7ABC" and thunderbolt issues.

I have a thunderbolt hub that was working fine with my Maximus Extreme z690 and 12900k. I upgraded to a 13900KS and now the hub has been going haywire.

USB 2.0 devices seem to work fine in it, but no USB 3.0 devices show up. Strangely, I do have a USB 3.2 hub plugged into it, and USB 2.0 devices plugged into that also work, but again, not USB 3.0 devices.

Also, in the thunderbolt control center, the Thunderbolt hub does not show up when these issues are occurring. On RARE occasions it will appear in the control center as connected, and in that case the hub works fine, including USB 3.0 devices. I am getting so annoyed.