cancel
Showing results for 
Search instead for 
Did you mean: 

Asus TUF Z690 WIFI Plus D4 unknown device in Device Manager.

ahfoo
Level 13
Hi. I just have this board today (TUF Z690 Wifi Plus D4. After installing all driver, update, bios and firmware from Asus support page. I still found this unknow device which I do not understand. Please see attached image. Any clue?
3,595 Views
7 REPLIES 7

MoKiChU
Level 40
Hi,

You had a very good reflex by providing the hardware ID, this Hardware ID corresponds to Intel Serial IO GPIO Driver for Intel 6xx series chipsets.


You need these firmware/drivers for your ASUS TUF Gaming Z690-PLUS WIFI D4 motherboard :

[FIRMWARE] Intel ME (H610/B660/H670/Z690)

[DRIVERS] Intel Chipset/MEI/SATA/VMD (1xx/2xx/3xx/4xx/5xx/6xx)

- Intel Chipset Drivers


- Intel MEI Drivers (Drivers Only)


- Intel VMD Drivers (Drivers Only) :

Drivers - 6xx


[DRIVERS] Intel GNA (5xx/6xx)

[DRIVERS] Intel Serial IO/Thunderbolt (3xx/4xx/5xx/6xx)

- Intel Serial IO Drivers (Drivers Only) :

Drivers - 6xx


[DRIVERS] Intel Ethernet/WiFi/Bluetooth

- Intel Ethernet Drivers (Drivers Only) :

Drivers - I225


- Intel WiFi Drivers (Drivers Only) :

Drivers - 9xxx/AXxxx


- Intel Bluetooth Drivers (Drivers Only) :

Drivers - 8xxx/9xxx/AXxxx


[DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx/6xx & AMD 3xx/4xx/5xx/6xx)

You have an ASUS TUF DTS Audio Processing motherboard, so :

You need Realtek Audio Drivers (UAD - ASUS TUF/PRIME DTS AP MB) from the first post of the thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

MoKiChU wrote:
Hi,

You had a very good reflex by providing the hardware ID, this Hardware ID corresponds to Intel Serial IO GPIO Driver for Intel 6xx series chipsets.


You need these firmware/drivers for your ASUS TUF Gaming Z690-PLUS WIFI D4 motherboard :

[FIRMWARE] Intel ME (H610/B660/H670/Z690)

[DRIVERS] Intel Chipset/MEI/SATA/VMD (1xx/2xx/3xx/4xx/5xx/6xx)

- Intel Chipset Drivers


- Intel MEI Drivers (Drivers Only)


- Intel VMD Drivers (Drivers Only) :

Drivers - 6xx


[DRIVERS] Intel GNA (5xx/6xx)

[DRIVERS] Intel Serial IO/Thunderbolt (3xx/4xx/5xx/6xx)

- Intel Serial IO Drivers (Drivers Only) :

Drivers - 6xx


[DRIVERS] Intel Ethernet/WiFi/Bluetooth

- Intel Ethernet Drivers (Drivers Only) :

Drivers - I225


- Intel WiFi Drivers (Drivers Only) :

Drivers - 9xxx/AXxxx


- Intel Bluetooth Drivers (Drivers Only) :

Drivers - 8xxx/9xxx/AXxxx


[DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx/6xx & AMD 3xx/4xx/5xx/6xx)

You have an ASUS TUF DTS Audio Processing motherboard, so :

You need Realtek Audio Drivers (UAD - ASUS TUF/PRIME DTS AP MB) from the first post of the thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.


Hi, I install but end result still the same. Any opinion?

ahfoo wrote:
Hi, I install but end result still the same. Any opinion?


Follow this :

- Press Windows key + X > Device Manager > Right-click on your Unknown device > Update driver > Browse my computer for driver software
- Browse... > Select the extracted drivers folder (SERIAL_IO_Intel_v30.100.2148.1) > Check the Include subfolders option > Next

MoKiChU wrote:
Hi,

You had a very good reflex by providing the hardware ID, this Hardware ID corresponds to Intel Serial IO GPIO Driver for Intel 6xx series chipsets.


You need these firmware/drivers for your ASUS TUF Gaming Z690-PLUS WIFI D4 motherboard :

[FIRMWARE] Intel ME (H610/B660/H670/Z690)

[DRIVERS] Intel Chipset/MEI/SATA/VMD (1xx/2xx/3xx/4xx/5xx/6xx)

- Intel Chipset Drivers


- Intel MEI Drivers (Drivers Only)


- Intel VMD Drivers (Drivers Only) :

Drivers - 6xx


[DRIVERS] Intel GNA (5xx/6xx)

[DRIVERS] Intel Serial IO/Thunderbolt (3xx/4xx/5xx/6xx)

- Intel Serial IO Drivers (Drivers Only) :

Drivers - 6xx


[DRIVERS] Intel Ethernet/WiFi/Bluetooth

- Intel Ethernet Drivers (Drivers Only) :

Drivers - I225


- Intel WiFi Drivers (Drivers Only) :

Drivers - 9xxx/AXxxx


- Intel Bluetooth Drivers (Drivers Only) :

Drivers - 8xxx/9xxx/AXxxx


[DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx/6xx & AMD 3xx/4xx/5xx/6xx)

You have an ASUS TUF DTS Audio Processing motherboard, so :

You need Realtek Audio Drivers (UAD - ASUS TUF/PRIME DTS AP MB) from the first post of the thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.



Hi,

I would like to make sure in which order I should install the BIOS, FW and Drivers (the name packages make me confused).

I read that it should be:
Chipset Drivers > MEI Drivers > ME Firmware > VMD Drivers

So, I guess it corresponds to:
- BIOS (was not mentioned)
- Intel Chipset Drivers (from package [DRIVERS] Intel Chipset/MEI/SATA/VMD)
- Intel MEI Drivers ([DRIVERS] Intel Chipset/MEI/SATA/VMD)
- Intel ME Consumer Firmware (from [FIRMWARE] Intel ME)
- Intel SATA AHCI-RAID Drivers (back to [DRIVERS] Intel Chipset/MEI/SATA/VMD)
- Intel VMD Drivers (from [DRIVERS] Intel Chipset/MEI/SATA/VMD)

Next, the other drivers (the order doesn't matter):
- Intel GNA
- Intel Serial IO/Thunderbolt
- Intel Ethernet/WiFi/Bluetooth
- Realtek Audio

Thanks for this great forum, the quality of the content is outstanding!

JGLord wrote:
Hi,

I would like to make sure in which order I should install the BIOS, FW and Drivers (the name packages make me confused).

I read that it should be:
Chipset Drivers > MEI Drivers > ME Firmware > VMD Drivers

So, I guess it corresponds to:
- BIOS (was not mentioned)
- Intel Chipset Drivers (from package [DRIVERS] Intel Chipset/MEI/SATA/VMD)
- Intel MEI Drivers ([DRIVERS] Intel Chipset/MEI/SATA/VMD)
- Intel ME Consumer Firmware (from [FIRMWARE] Intel ME)
- Intel SATA AHCI-RAID Drivers (back to [DRIVERS] Intel Chipset/MEI/SATA/VMD)
- Intel VMD Drivers (from [DRIVERS] Intel Chipset/MEI/SATA/VMD)

Next, the other drivers (the order doesn't matter):
- Intel GNA
- Intel Serial IO/Thunderbolt
- Intel Ethernet/WiFi/Bluetooth
- Realtek Audio

Thanks for this great forum, the quality of the content is outstanding!


Hi,

It's correct.

However there is no more Intel SATA AHCI-RAID Drivers since Intel 6xx series chipsets.

I posted a detailed explanation here : https://rog.asus.com/forum/showpost.php?p=855820

@MoKiChU, thank you sir now it's crystal clear!

ahfoo
Level 13
@MoKiChU, after following your instruction, it work now. Thank you so much for sharing the knowledge, appreciated.