Asus Maximus Z790 Hero - BIOS freeze on F10 and mouse move

[woopsie]

Hello,

I'm using Asus Maximus Z790 Hero motherboard and i9-13000KS CPU.

BIOS freezes when I trying to save changes(F10 or by clicking 'Save Changes & Reset'). Sometimes it will happen on the second try, and sometimes it takes 10 times to press F10 and ESC.

The freeze will only occur if I try to move the mouse after opening the save window. I checked on two different wired USB mice and on different USB ports.

The problem occurs on BIOS: 1303, 1501, 1801, 1904. I have only checked these bios versions. Problem occurs without or with XMP. It occurs even on Safe Boot where DRAM Freq is DDR5-4000.

It looks like a bug in the BIOS, because I don't have a freezing problem anywhere else.

After freezing, the keyboard does not work(CTRL+ALT+DEL or NumLock does not work) and the mouse pointer does not move. However, I can turn off the computer by a short press of the Power button.

See video (freeze starts at 00:18): https://streamable.com/q8uu39

[Vynra]

sorry that's happening. I this only usually happens to me when I'm on a beta bios or a very old bios. i know its not a solution as i dont have one. as updating the bios usually fixes it for me. i know you said you already updated bios multiple times. 

[JohnAb]

I understand that this happens at a specific point, but I used to have a similar problem on a Z390 board. I never did solve it at the time. In the end, after upgrading the board, I eventually worked out that I had a faulty USB cable. Might be worth disconnecting as many USB devices as you can (even motherboard connected USB devices like the AIO) , one by one, and also try another mouse. You might think that it can't be that, only occurring at a specific point in the BIOS (and I would agree in principle) but give it a try. I spent months trying to find the issue at the time.

A few months later I had similar issues again, only to discover that my external NVME drive needed a firmware update. I suspect that a lot of boards just aren't very tolerant to USB issues. Maybe I'm on the wrong track in your case, but perhaps my experience will help...

Maybe it is the BIOS, just trying to throw in some other possibilities. 

[woopsie]

@JohnAb 

I have already checked without NVME and SATA devices. The problem continues to occur.

My AIO does not have a USB header (EK-Nucleus 360 Dark).

Only the USB connectors of the computer case are connected to: USB_E35 (USB 2.0), U32G1_E34 (USB 3.0), U32G2X2_C9 (USB-C).
I will try to reproduce the problem without these connections.

I also checked out a third different mouse: Logitech G403 Hero. The same issue occurred - BIOS freeze on F10 and mouse move.

So I have checked three computer mouses: Logitech G102 Lightsync, Dell MS116p and Logitech G403 Hero.

[JohnAb]

Probably is the BIOS then, wanted to mention my experience just in case it helped...

[woopsie]

I updated BIOS to version 2002, but the problem still exists.

[Furious_Rage]

Just a thought as I haven't experienced this particular issue but have you tried installing the firmware updates on the motherboards support page?
https://rog.asus.com/us/motherboards/rog-maximus/rog-maximus-z790-hero-model/helpdesk_bios/

If you click "see all downloads" under the firmware category there should be 3 updates currently available. I'd recommend installing all of them but specifically the "PD firmware Update Tool V016" as this has to do with the power delivery for USB devices.

[woopsie]

@Furious_Rage yes, i have installed all those 3 firmware updates. I installed "PD firmware Update Tool V016" about a month ago.

I also checked with CPU settings like: all turbo off, all TVB off, with only one P-Core enabled. Checked also on two different RAM sets. I even manually set the memory to DDR5-3000. I also checked without any USB connections except a keyboard and mouse. However, BIOS freezing at F10 and moving the mouse still occurs.

Tomorrow I will replace the motherboard with a different one. But before that I'll check without the Nvidia GPU connected (Asus Strix 4090).

[Shanan]

Hello, I encounter the same problem when I’m in the BIOS; everything freezes, including moving the mouse.

[Galixte]

Did you try to change the value of the parameter named: “Setup Animator”?

It’s an option located on the TOOL page.