2 Monitors connected to Asus Prime H610M-D Motherboard

[Keiran1983]

Hi all, I have the following tech specs for a newly built PC as follows:

a) Intel i5 Core 13500 CPU,

b) Asus Prime H610M-D Motherboard (with 1x VGA and 1x HDMI ports),

c) 32 GB (2x16)GB Crucial 3200 Mhz ram modules,

d) 1x 2TB Samsung 970 Evo+ SSD, and

e) 2x MP35 LG Montiors (27 Inch) connected via VGA and HDMI ports.

I have connected both monitors to the VGA/HDMI ports on the motherboard intending to get the iGPU (Intel UHD 770) on the i5 13500 to drive the monitors.  However, i noticed that the monitor on the VGA port will always turn on/off at random or it crashes the PC and forcing it to reboot.

I have tried swapping the monitors using the VGA/HDMI, but the monitor (connected via VGA) will just turn off/on at random and crash.

I have also updated the latest iGPU intel graphics.  But still to no avail.

I would like to know thats wrong?  Could it be because I did not set the following:

UEFI Bios Utility > Advanced Mode [F7 Key] > System Agent (SA) Configuration > Graphics Configuration > iGPU Multi-Monitor [Select Enabled] > Save Changes & Reset

[Keiran1983]

Any assistance to resolve the VGA monitor restarting or forcing PC to reboot will be most appreciated.

[JohnAb]

Good that it works sometimes, so probably not hardware. I was going to suggest trying the BIOS settings - try what you identified yourself i.e. UEFI Bios Utility > Advanced Mode [F7 Key] > System Agent (SA) Configuration > Graphics Configuration > iGPU Multi-Monitor [Select Enabled] > Save Changes & Reset

If that doesn't help, you can always put the settings back to how they were. Also have a look at MoKiChU's thread and you might find later drivers. 

https://rog-forum.asus.com/t5/downloads-for-motherboards/drivers-intel-igpu-11xxx-12xxx-13xxx-14xxx-...

If you are still stuck, check all of MoKiChU's drivers in his main index here:

https://rog-forum.asus.com/t5/hardware-build-advice/index-all-my-drivers-firmware-software-threads/m...

What ME Firmware and BIOS are you on? Have you updated those as well? If you're not sure how to do that, ask first to make it go as smoothly as possible. 

[Keiran1983]

For the ME Firmware and Bios, I will need to check. 

[Keiran1983]

I have another question though.  What is the proper method of installing drivers/Firmware after installing OS?  

[JohnAb]

Install all of the drivers from the support pages - that's a good first step. You can see what BIOS and firmware you have on the 'main' screen in the BIOS. Just have a good look first. All of my drivers are from MoKiChU (he gives out the latest ones), but that's optional. The support page drivers should get you a fully functioning system, so that's a good place to start. 

Before you update ME firmware, install the Windows MEI drivers first. It's best to turn off XMP for the ME firmware update, just to make sure you have good stability. After those steps, you can update the BIOS if needed. 

[Keiran1983]

Currently I will try these drivers I downloaded as of 03 Sept 23.  Now I am using 1xHDMI port to LG monitor (27MP35).

[Keiran1983]

I have used the Driver Store Explorer to see what display drivers are causing the problems.  There appears to be 3 as follows:

a) 31.0.101.4669,

b) 31.0.101.4575

c) 31.0.101.4146

[Keiran1983]

Reinstalling the Intel iGPU is painful.  A number of failures occured.  Had to install in safe mode.  But still the Pc encountered failure (BSOD) and rebooted.  

[Keiran1983]

Tried again with latest iGPU installed.  Stress testing with HDMI only to 1x LG monitor and hopeing no

BSOD.