I've been mailing Asus back and forth and after a lot of explaining to them, finnally two weeks ago they said they're investigating the issue. Now after all those "investigations" they're saying HQ R&D team can not duplicate the problem we have.
So, I don't know what to make of it. Does that mean people here are lying? It's been said multiple times that it's a "random" hard freeze. So it means you can get a hard freeze in 10 minutes or 20 hours but eventually you will get one. Saying that we couldn't replicate your problem and proposing nothing is the opposite meaning of job description of a Customer Service. What to do now...
0901 BIOS is officially released. Did anyone have a chance to try regarding hard freezing?
Asus seem finally know the memory issue and have a solution.:cool:
Posted on 11/25 AL_Asus reply
Regarding your ROG strix z490i gaming memory problem, the relevant units have already improved methods, but you need your assistance in sending the equipment to the repair center for inspection and repair. If it is sent to the repair center, please help provide the repair order number for your benefit. The editor will assist you in confirming the repair progress, thank you.