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ROG ASUS Z490-I Strix has issues!

corneliusV1999
Level 7
System only stable with one DIMM installed, doesn't matter which RAM stick I use and doesn't matter which slot I use.
System unstable at XMP speeds, no matter how much I try to play with the BIOS settings. Have tried replacing RAM and PSU.

10700k, win10 64 bit, corsair RM 850x

A bunch of other people have experienced the same issue, and the only fix is to buy a different brand motherboard:

https://www.reddit.com/r/intel/comments/gvomjz/anyone_using_32gb_2ea_drams_on_z490_board_lga/
https://rog.asus.com/forum/showthread.php?118622-ROG-STRIX-Z490-I-GAMING-cannot-boot-with-32GB-x-2-R...
https://linustechtips.com/main/topic/1202569-10900k-asus-z490-itx-32gb-2-lots-of-trouble/?tab=commen...
https://www.reddit.com/r/intel/comments/grqh8q/im_getting_occasional_bsods_and_failed_xtu_cpu/
https://www.reddit.com/r/intel/comments/gvomjz/anyone_using_32gb_2ea_drams_on_z490_board_lga/ftnlq8a...

Hoping I can get attention from someone from ASUS here! Asus support has been very unhelpful!
Help please!
638 Views
126 REPLIES 126

chew__
Level 7
Glad I tested another vendor board to verify this. Blaming the cpus imc was plausible but I had my doubts and when I swapped to a different vendors board my doubts were confirmed.

I can confirm my boards also an A13

I wonder if that revision A14 is intel i225-v B3 revision, or if asus just applied the firmware right from factory. Because i did update my from day one ( on apex ) and never had problem with disconnect

Hey all, I'm the OP of this thread.Â*

I finally decided to pull the trigger and RMA the board last month. Just got around to installing it and testing it again, and I got THE EXACT SAME ISSUES. No stability with dual channel and XMP enabled.Â*
I'm pretty sure they did nothing and just sent my original board right back to me...

ASUS, you guys are causing me the biggest headache of my life. Please replace this piece of sh*t motherboard with a working one. You wasted a month of my time.


Please help me out. I want to like this board, I can tell it's a good board if it were to work. But I want my full ram speed.

:mad:Â*Â*

I've been mailing Asus support for weeks now about freezes but this process couldn't be more unhelpful. I've sent the link of this thread multiple times but they're trying to ignore it as much as possible.

I'm writing for public knowledge from now on 🙂

Here are my tips to fix the freeze issue:
(1) Flash latest bios
(2) increase DRAM voltage (1.35V to 1.36 or even 1.4V for better stability)
(3) Loosen timing: for example: if memory is 16-19-19-39, I will increase timing to 16-20-20-39 or 17-19-19-39 or 17-20-20-40.
(4) reduce frequency (example: DRAM frequency 3600Mhz to 3333Mhz or 3200Mhz)
(5) Run Memtest86 to make sure all memory pass without errors
(6) do not mix memory kits; 2 memory kits will cause instability
Sincerely,
Legolas

I ended up returning the board and getting a different one from a different manufacturer. Worked first time.
ASUS support were great and immediately recommended RMAing the board via the vendor after I explained the issue and troubleshooting steps. I opted to purchase a different board as I didn't want to risk the same issue with a replacement given the number of people in this thread that share the same issue.

I'm hoping this info might help others:
I had the Z490-I , 2x32GB (3200mhz XMP, 16-20-20-39) (2400Mhz SDP, 17-17-17-39) RAM and an i7 10700KF.
Although some settings would increase stability, nothing completely fixed the issue and I would still get crashing every few hours under load.
I also had almost immediate crashing unless c-states were disabled. The testing below was performed with both c-states on and off. Nothing was ever stable with c-states on.

I tried:

  • Updating BIOS to v707 - No change
  • MCE off - No change
  • Increasing the SA and VCCIO voltage - 1.1, 1.15, 1.2 - No change
  • Increasing the DRAM voltage - 1.36, 1.4 - No change
  • Relaxing the timings (17-20-20-42, 18-20-20-42, etc) - Increased stability
  • Reducing the frequency (3000mhz XMP no change), (2400Mhz increased stability)



The only thing that removed the issue completely was populating only a single DIMM slot.

The most reliable way I found to reproduce the crash was prime95's benchmark function (not the stress test). Memtest86 always passed for me although I did limited runs as 64GB takes a long time to test!

Funny how ASUS deleted my last comment after a few weeks. So if you show discontent with their products and voice your frustrations, they remove your comments. Bravo ASUS, you scumbags!!

Mobfigurz wrote:
Funny how ASUS deleted my last comment after a few weeks. So if you show discontent with their products and voice your frustrations, they remove your comments. Bravo ASUS, you scumbags!!


Hello,

Your post was likely moved to service for their attention. Might want to tone down the insults, profanity is another reason why posts would be removed.

https://rog.asus.com/forum/showthread.php?120933-Z490-Strix-I-memory-issues
13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

Silent Scone@ASUS wrote:
Hello,

Your post was likely moved to service for their attention. Might want to tone down the insults, profanity is another reason why posts would be removed.

https://rog.asus.com/forum/showthread.php?120933-Z490-Strix-I-memory-issues


In that case I take back what I said.

I've been mailing Asus back and forth and after a lot of explaining to them, finnally two weeks ago they said they're investigating the issue. Now after all those "investigations" they're saying HQ R&D team can not duplicate the problem we have.

So, I don't know what to make of it. Does that mean people here are lying? It's been said multiple times that it's a "random" hard freeze. So it means you can get a hard freeze in 10 minutes or 20 hours but eventually you will get one. Saying that we couldn't replicate your problem and proposing nothing is the opposite meaning of job description of a Customer Service. What to do now...