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Latest windows 10 update cause Ai suite 3 error

5308771
Level 7
I am currently using ROG MAXIMUS XII HERO (WI-FI). Anyone has the same problem?
531 Views
53 REPLIES 53

ExcessiveGBH
Level 9
Have a response from Asus support to use the the AI Suite Cleaner first. This did not work (didn't think it was going to), now have replied again. See what happens.
System specs
Win 11 Pro 21H2
Rampage VI Extreme
BIOS 3801
I9 10920 @5.0GHz all cores
EK-KIT G360 (CPU only)
Samsung 960 PRO M.2 NVMe 1TB
Samsung 970 EVO M.2 PLUS NVMe 2TB
Kingston Fury Renegade 4TB PCIe 4.0 NVMe M.2 SSD with Heatsink
1 Samsung SSD 4TB EVO
1 X Samsung SSD 860 EVO 4TB
2 x 10TB drives
1 x 2TB drive
ASUS ROG Strix GeForce RTX 4090 OC 24GB @3015 MHz
32GB G Skill Trident Z 3466MHz 15-17-17-37
Corsair AX1200W PSU
Sound Denon AVC A1H (7.1.4)
LGC1 77

ExcessiveGBH wrote:
Have a response from Asus support to use the the AI Suite Cleaner first. This did not work (didn't think it was going to), now have replied again. See what happens.


Yeah, don't think also it was going to work
Best bet is to wait the kaspersky update for ai suite to work again
There is some progress, as you can see on this thread: (thanks to iNeoTroniC)
https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017/?p...

I dont think its Kaspersky, I dont have AV and I am having same issue with AI Suite

ShadedZA wrote:
I dont think its Kaspersky, I dont have AV and I am having same issue with AI Suite


Probably for ya, but many people who have Kaspersky, free or paid, have problem and when it is uninstalled, every Asus software are functional

Thank god Im not the only one with this issue.

Kaspersky total secure installed, same issue to install AI Suite 3 new update and the Armory crate doesnt recognize any device

Already open a ticket with asus support, so just wait, until now i will try to remove the KB5014699

Thanks Bros, we see waht happen next. 😄

Also on the kaspersky thread. support says that they found and fix the issue and It will be delivered via a database update

So still waiting...

https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017/?p...

NightHawkX39 wrote:
Thank god Im not the only one with this issue.


Yeah, there is some problem with this problem, welcome 😉

NightHawkX39 wrote:
Also on the kaspersky thread. support says that they found and fix the issue and It will be delivered via a database update

So still waiting...


Read it also, that's a very good news, next week, probably at the beginning, as another employee said 🙂
https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017/?p...

na_maew
Level 9
AI Suite 3 and Kaspersky problem fixed. Please update the Kaspersky Database and restart 🙂
https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017/?p...

na_maew wrote:
AI Suite 3 and Kaspersky problem fixed. Please update the Kaspersky Database and restart 🙂
https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017/?p...


Thanks bro for the news bro !

I can confirm that it is fixed, installed Ai Suite 3.0.0.51 and update 3.0.0.52, and everything works like before, so nice 🙂

Can you please provide a download link to the new AI suite?