Latest windows 10 update cause Ai suite 3 error

[5308771]

I am currently using ROG MAXIMUS XII HERO (WI-FI). Anyone has the same problem?

[rayyyy]

Someone made an article about this specific problem, with 2 workarounds meanwhile an official solution come, uninstall KB5014699 or aisuite 3...
https://www.howto-connect.com/fix-dipawaymode-atkexcom-axdata-error-windows-10/

[xDarkNox]

Check this post:
https://rog.asus.com/forum/showthread.php?129432-Asus-Softwares-Errors&p=866162#post866162

[rayyyy]

xDarkNox wrote:
Check this post:
https://rog.asus.com/forum/showthread.php?129432-Asus-Softwares-Errors&p=866162#post866162

Thanks, very interesting, it seems you have found the problem
But it is weird, before KB5014699 install, everything was fine and at reboot, errors
Maybe a correlation between 2, the windows update and AsusComSvc ?

[iNeoTroniC]

Had the same problem, reinstalled Windows 10 because of that...

On a fresh install everything worked fine, UNITIL I INSTALLED KASPERSKY INTERNET SECURITY !!!
Can reproduce that on two systems: With installed Kaspersky ASUS COM Service is failing to launch, so Armory Crate isn't working properly and AI Suite didn't launch at all...

Have you tried uninstalling your Antivir software, maybe its Kaspersky, too? JUST DISABLING KASPERSKY DOENST SOLVE THE PROBLEM, NEEDS TO BE UNINSTALLED!

[iNeoTroniC]

In my case uninstalling KB5014699 doesn't fix the problem, only completely uninstalling KIS does. I also restored the system to a backup image from 1 week ago, no problems, installed KB5014699 and all other windows updates, no problems, installed KIS, no problems, updating KIS, bam, ASUS Com Service crashing... (rebooted system and let it sit a while after each step...).

So in my case I don't see any correlation between KB5014699 and ASUS software and Kaspersky has to solve that issue imo.

[rayyyy]

iNeoTroniC wrote:
In my case uninstalling KB5014699 doesn't fix the problem, only completely uninstalling KIS does. I also restored the system to a backup image from 1 week ago, no problems, installed KB5014699 and all other windows updates, no problems, installed KIS, no problems, updating KIS, bam, ASUS Com Service crashing... (rebooted system and let it sit a while after each step...).

So in my case I don't see any correlation between KB5014699 and ASUS software and Kaspersky has to solve that issue imo.

I do not doubt your word pal, every elements will surely help Asus support to find a solution
Surely Kaspersky have a role to play in this problem and this a good track to explore for the support team

[iNeoTroniC]

No worries... 😉

Just wanted to give as many info as possible and to avoid that other people reinstall everything just to end up in the same situation...
In my case it's Kasperskys fault, so they need to fix it (there's another discussion regarding this already in the kaspersky forums).

[rayyyy]

iNeoTroniC wrote:
No worries... 😉

Just wanted to give as many info as possible and to avoid that other people reinstall everything just to end up in the same situation...
In my case it's Kasperskys fault, so they need to fix it (there's another discussion regarding this already in the kaspersky forums).

That's cool 🙂

And you are completely right, the much info there will be, the fastest this problem should be resolve and avoiding waste of time for the others
That's good news for the post in kaspersky forums, can you put the link please ?

[iNeoTroniC]

Here's the link to Kaspersky forums:
https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017

[rayyyy]

iNeoTroniC wrote:
Here's the link to Kaspersky forums:
https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017

Thanks bro, very interesting