08-23-202111:55 AM - last edited on 03-05-202406:23 PM by ROGBot
UPDATE 3: Ok. So I've repro static noise using ASUS Dual Intelligent Processors 5 like Sasha did in his video. If you can't repro, try to use different songs, higher volume level and higher samping rate e.g. 192000 Hz and 24 Bit. Audio track in my video: Metallica - Sad But True. Volume level: 20%. Speakers: EDIFIER R2750DB (line 1 RCA) and rear Realtek audio out (lime). Also there is same weird sound cuts when I switching AI Cooling toggle and my mouse hangs sometimes for a second and not reacting (tried with SteelSeries Sensei Ten and ASUS ROG STRIX Evolve). When static sound plays you can see how volume slider is being slightly unresponsive, it's lagging when I change volume. No errors, same behaviour with BIOS optimized default settings, different BIOS versions and even on clean Win 10 installation without Realtek driver (with Microsoft default audio driver). This sound issue can occurs everywhere. Dual Intelligent Processors 5 - it's just the fastest way to repro this issue. Imagine what people feel when this crap happens suddenly at the high volume when people don't expecting this at all Video:
UPDATE 2:
Today I caught this hiss in the BIOS. I don't know how to reproduce it in Windows but I know how to trigger this static sound via analog outputs in the BIOS. Here's how to reproduce it:
1. Change your CPU vcore voltage in the BIOS to any value which will get you BSOD under stress. Unstable overclock or unstable undervolt, doesn't matter. 2. Set this voltage and launch something like Cinebench R23 or any stress load to get BSOD. 3. When you will see BSOD screen - use reset button on your chassis or motherboard (don't wait while Windows will reset PC, reset it manually). 4. Enter the BIOS and static sound will be there. It will be more quiet than regular sudden static noise in Windows but you can hear it via analog outputs and it will have the same character, until you exit the BIOS and start Windows boot.
P.S. if this won't work for you, try to reproduce it again with chassis front panel audio output.
One more method how to catch it under Windows (might take some time) from another 13 Apex owner using Dual Intelligent Processors 5 app (there is also weird sound cuts when he switching AI Cooling toggle, I suspect this is not normal too). 5.1 speakers, 192000Hz 32Bit, analog. Video: https://www.youtube.com/watch?v=14PV2ftGUVw
UPDATE:
Igor's Lab digging this problem with analog static noise and cuts out.
Now we come to the actual problem, namely the dropouts, sporadic volume changes and even a (rather rare) unmotivated "pop" when the volume control is set above 50%. Here I have used my manufacturer contacts and asked directly to the producers and their development departments. If you believe the first findings of the FAE (Field Application Engineer) involved everywhere, the problem even lies outside the audio chip, namely in the MCU (Micro Controller Unit), which is responsible for the RGB effects of the individual components.
Asus Maximus XIII Apex onboard ALC 4080 audio codec makes static noise over front or rear analog audio outputs. Happens absolutely random and unpredictable. When I rewind videos on YouTube or rewind\change audio tracks in music player but never in games. Usually once a day. Asus support insist this is a faulty motherboard and recommend to RMA board to local seller but I saw few messages from Rog Strix Z590-F and Z590-E owners who have exactly the same issue (since these boards have ALC 4080 codec too). Some owners encounter exactly the same analog outputs issue with other vendors ALC4080 motherboards (Gigabyte\Aorus\MSI). Realtek audio drivers uninstall does nothing, static noise randomly repeats. SPDIF firmware for ALC 4080\4082 is applied. I never had this issue over SPDIF by the way. Any ideas what else to try?
Static noise example (if video doesn't work here, open it on YouTube):
Fresh Windows 10 install (latest updates). i7 11700K ASUS ROG MAXIMUS XIII APEX G.SKILL F4-4000C19D-16GTZKW Gigabyte GTX 1660 Super Gaming OC EVGA SuperNOVA 1000 P2
Saltgrass wrote: @AguchoB.. I am checking my XIII system in Win 10 to see what it shows. It is different from the XII.
If you dont have a problem with your chipset , please do not make this forum more extensive, let us resolve our problem with chipset ALC 4080 so we can use our motherboard.
Is not the RGB app or the use if the argb rgb lights, UFO or the blowing air on the rams or the bearing of the clock in the desktop.
I am 100% sure. In fact on IgorLbas video he WAS almost sure was not the light or the app. In fact is AS RANDOM THAT CAN BE But i did have a way to duplicate that NOW I CAN NOT.
Since i have run the test many times. and also is present on the few boards.
1. I will not argue on the expert, but most what i have and works or not is my own testing. 2. I am using z590-e 3. The front panel cable is unplug to from the board (i start that 2 weeks ago) 4. I am using the new (for my board OEM DRIVERS 6.3.9600.2299 ADDED 13/10/20201(PUBLIC date of deployment) 5. the update firmware was added a long time ago. 6. IS NOT the ai suite or the armory crate. 7 Does not happens when I use USB headphones OR USB boxes with headphones or mics with boxes etc. 8. I am on windows 11.
I have test with the lights ON and OFF from BIOS. with the apps install and uninstall. with the windows drivers and without it. with oem drivers and not with forums drivers and not with alternative rgb app and not with alternative rgb app and not. and all was done on clean install and NOT. And was as random that can be. I add the the new driver (above mention) and the same version was added TODAY on the forum (10/18/2021) I did also UNPLUG the case cable from the board and RUNNING as much ARGB in the ports. Since on testing was happening without and with argb disable (100% no light dark)
I will report back and check But i am sure is not ARGB or the app. I still incline that is the chipset and how USB COM is handle the process. SInce is very precice whe error. Now ON gaming has not happens for now
Learn, Play Enjoy! We help and collaborate, NOT complain!
I'm user of Z590-A and driver doesn't matter for me (old from ASUS website or latest from this forum). Using bluetooth headphones from SONY and it happens approx once per week (windows 10 or 11 making no differences).
Looks like Asus, MSI and Gigabyte are going to use the 4080 on at least some of their Z690 boards again. I wonder if they used the flawed chip again, or if it is a revised version.
Yet Asrock again doesnt seem to use them at all. So maybe thats telling us something.
iisd wrote: Looks like Asus, MSI and Gigabyte are going to use the 4080 on at least some of their Z690 boards again. I wonder if they used the flawed chip again
I have all the latest drivers, bios and Realtek firmware. In Windows 11 I got the static noise like crazy. Been using Ubuntu 21.xx without any static noise for months. Strix Z590E Motherboard.
kindly use this solution for your Apex XIII after three months of pain, that crap was completely unusable and could not even return it, thanks to Asus's international purchase policies - actually support is just local in the end :))
I've found new firmware from Gigabyte released 5th of November for ALC4080. ASUS firmware from website version: 2.61.9600.69 Gigabyte firmware: 2.61.9600.71 On Gigabyte forum some says that there is no noise anymore but cant confirm this. Got this file but I'm affraid to apply it 😜 If anyone is so brave to test it let me know 🙂
