AI Suite 3 Fan XPert 4 always crashes with "The Server Threw an Exception"

[david_allen]

Motherboard: Maximus IX Hero
OS: Win10 x64 (clean install)

AI Suite 3 Fan XPert 4 always crashes with "The Server Threw and Exception". I've tried uninstalling, and even running the AISuiteCleaner. I can't get access to my fans. This is with a new OS installation. Makes no sense. All of the posts I see about this problem are years old; no idea why I'm encountering this now?

BIOS is latest.

Software Versions are:
EZ Update 3.0013
System Information: 2.00.11
Dual Processors: 2.00.78

AISuite official download from the ASUS website.

[dil_2021]

Chickinator 14 wrote:
i got it to work for several consecutive hours without an issue by several things
1. - right clicking the "Asus Motherboard Fan Control Service (32 bit)" in Task Manager click "properties, then "changing settings for all users" at the bottom ( you need admin rights to your comp) and messing with the compatibility mode previous versions of windows. Windows Vista (service pack 2) did the trick for me. Hope this works for you.

A 2nd fix - ​if you click the "Asus Motherboard Fan Control Service (32 bit)" drop down in the task manager you'll see "Asusfancontrolservice". Right click and select "open services" Find "AsusFanControlService". " once you click it "stop" the service & "restart" the service buttons appear on the left panel. exit AI Suite, stop the service, then Restart it. Worked for me!!!


tweak i did: if you click the "Asus Motherboard Fan Control Service (32 bit)" drop down in the task manager you'll see "Asusfancontrolservice". Right click and select "open services". Find "AsusFanControlService" right click and select "Properties". in the "recovery tab i selected "restart the service" for both the first & second failure.

have you installed Armoury Crate? if yes what is the version ?

[Chickinator_14]

dil_2021 wrote:
have you installed Armoury Crate? if yes what is the version ?

Armoury crate version 4.1.6.0 why?

[Jesseinsf]

The new version of Armoury Crate is causing this.

[Chickinator_14]

Jesseinsf wrote:
The new version of Armoury Crate is causing this.

Is there a way to revert back to a previous version?

[Jesseinsf]

Chickinator 14 wrote:
Is there a way to revert back to a previous version?

For Armoury Crate? No. It come from the Windows store app. Even the old installers will install from the Windows Store app. Asus is in the process of merging AI Suite into Armoury Crate and they expect us to be their Beta testers.

[Chickinator_14]

Jesseinsf wrote:
For Armoury Crate? No. It come from the Windows store app. Even the old installers will install from the Windows Store app. Asus is in the process of merging AI Suite into Armoury Crate and they expect us to be their Beta testers.

I see, I've had it with the crashing. It inevitably freezes my computer while gaming. I've uninstalled & deleted armoury crate & AI suite. I'll potentially revisit later in the year when hopefully they get better and i see positive feedback in the forum. I spent $2k on my build, not yet including a graphics card for obvious reasons.

i shouldn't have to deal w. mfg. software issues. I thought i was paying for a premium experience, This is a huge ball drop on ASUS part, that i cant use such an important functional tool in the Fan Xpert 4 as part of the AI suite because it keeps ****ing crashing. I went into bios, set all my fans to PWM mode, & manually set %'s up the way i want.

My build

fractal design 7
i7-11700k
Maximus Xiii Hero
*WD Black SN 850 ssd - 2TB [currently impacted by the x570 40% performance delay associated w. the card & board]
*2 tb hdd
*500 gb ssd
16 gb x2 G skill ripjaws CL 18's
Mastercooler 360r AIO
4 intake/ 1 outtake fans
1050 TI

[dil_2021]

Chickinator 14 wrote:
I see, I've had it with the crashing. It inevitably freezes my computer while gaming. I've uninstalled & deleted armoury crate & AI suite. I'll potentially revisit later in the year when hopefully they get better and i see positive feedback in the forum. I spent $2k on my build, not yet including a graphics card for obvious reasons.

i shouldn't have to deal w. mfg. software issues. I thought i was paying for a premium experience, This is a huge ball drop on ASUS part, that i cant use such an important functional tool in the Fan Xpert 4 as part of the AI suite because it keeps ****ing crashing. I went into bios, set all my fans to PWM mode, & manually set %'s up the way i want.

My build

fractal design 7
i7-11700k
Maximus Xiii Hero
*WD Black SN 850 ssd - 2TB [currently impacted by the x570 40% performance delay associated w. the card & board]
*2 tb hdd
*500 gb ssd
16 gb x2 G skill ripjaws CL 18's
Mastercooler 360r AIO
4 intake/ 1 outtake fans
1050 TI

Update AsusFanControlService to a new version 2.01.07.It maybe solves the "server threw an exception" error.

[Chickinator_14]

dil_2021 wrote:
Update AsusFanControlService to a new version 2.01.07.It maybe solves the "server threw an exception" error.

how would i do that?

[zeljadin]

Also crashes, it was throwing an "Exception" error, now simply vanishes from taskbar.

[pasquale_spagnu]

Do we have a solution?
I have just re-installed the entire PC and downloaded SW_ASUS_AISuite3_DIP5_TP_W10_64_V30079_20210503R.zip but the problem persist.
Do we have an updated version or another Asus software to control the fan?
Thanks.