10-08-2018 09:01 PM - last edited on 03-06-2024 07:31 PM by ROGBot
03-10-2019 01:42 PM
02-12-2019 01:30 PM
02-13-2019 09:28 PM
02-15-2019 01:45 AM
Special-Kthx wrote:
I had the same answer from contacting asus.
Hello JP,
Thank you for your response to ASUS product support, my name is John T. and I do hope you are having a great day.
I appreciate you taking the time to update me. I want to assure you that we will continue to assist you in gaining a resolution.
We really understand that you want to get these boards. Our product support team do not have any plans on releasing the product in the US. We really apologize for the inconvenience. Unfortunately we do not have any option to process the orders for these boards. You can try with our UK site if you found that they are releasing it in the UK.
Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.
Please make note of your case number for future reference: ------
Regards,
John Erick T.
02-17-2019 10:42 AM
Feklar wrote:
Reply back and ask him why the motherboard is listed on the U.S. site if Asus has/had no intention of selling it in the U.S.
02-17-2019 01:30 PM
Special-Kthx wrote:
What if I need to send it back for warranty, will asus UK take care of it?
Hello JP,
Thank you for contacting ASUS product support. My name is Sean M. and it will be my pleasure to assist you.
I appreciate your patience and understand that this may be a hassle. I assure you that it is important to us that your issue gets resolved and we will continue to work diligently to do so.
Yes, they should take care of it through sending it in for a repair/RMA.
Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.
Please make note of your case number for future reference: ----
Regards,
Sean M.
ASUS Product Support
Why is the card listed on Asus USA website and Canada website if you never going to sell it to us, you made a lot of people wait, no public reply on the forum we have been asking for months. We just are going to buy from another maker.... you are losing loyal customers...............
Hello JP,
Thank you for your response to ASUS product support, my name is John T. and I do hope you are having a great day.
I appreciate you taking the time to update me. I want to assure you that we will continue to assist you in gaining a resolution.
We really understand the frustration. But that is the information we have right now. We hope that you extend your patience. We hope that this board releases in the US soon.
Please let me know if you encounter problems along the way and I will be glad to provide assistance. Thank you for choosing ASUS.
Please make note of your case number for future reference: ----
Regards,
John Erick T.
ASUS Product Support
02-17-2019 10:01 PM
Feklar wrote:
So it went from no plans to release it in the U.S. to hope you are patient and hope it releases soon. Now you have a real answer. It will release here but only when they are ready to.
02-18-2019 11:19 PM
Special-Kthx wrote:
Where are you from and where did you buy your xi apex?
Do you know if canadian buyers have to pay the vat?*
02-21-2019 11:06 AM
02-21-2019 01:44 PM