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I can't get 12VHPWR for Thor 1000P2

pein_killer
Level 7

I inquired at the Asus Korea center and they told me to contact the importer for the 12vhpwr cable, and when I inquired with the importer, they said that they did not have such a thing, and the local service center also said that they did not have it. What should I do?

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2 REPLIES 2

Silent_Scone
Super Moderator

Hello,

Have you registered the serial number on the site? Did they state why you should contact the importer?

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

Yes i registered the serial number on the site.

and In email they told me to contact them because it is a local warranty product and the importer is supporting the service, and when the importer said that they could not provide cable support, they said there was no way to help.
Fortunately, Asus U.S decided to send the cable to my friend who lives in the U.S and my friend will send to me that cable
However, if support for the product is going to be cumbersome in this way, I will no longer feel the need to purchase Asus products in Korea. Rather, direct shopping seems to be beneficial for mental health.