Showing results for 
Search instead for 
Did you mean: 

(HELP) X370-F Strix Motherboard RGB not working + Aura can't obtain device info

Level 7
Hi all,
I just built my PC yesterday, with the following components -
MOBO - X370-F Strix
CPU - Ryzen 7 1700
Ram - Corsair Vengeance 16GB C14
Case - CM Masterbox Lite 5 RGB

I'm running the latest version of Windows & the latest version of bios for my motherboard (3803).
However, ever since I've built the system, I've not been able to configure the RGB LEDs in my case fans, CPU Fan as well as the motherboard itself. Weirdly enough, the motherboard RGB hasn't lit up once since I built my system, while my case fans & CPU fan are static and stuck on a cyan like colour, no rainbow or anything else.

I thought this might be because I haven't used the aura software yet, but whenever I tried to run Aura, I got the 'unable to obtain aura-enabled device information' on version V1.05.28, while switching to the new beta or old versions simply crashed the app and generated the X99 dump error.

Everything else on my system has been working fine, and I tried all the possible fixes suggested by the forum & I'm really freaking out as to what to do, because I paid some $250 for that Mobo and I really want the RGBs & Sync to work.

Any help would be appreciated.

Thank you all in advance.

Level 7

Any help would be appreciated.