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Constant Reboots on new Build

djregehr
Level 7
I have a relatively new build

AMD Ryzen 9 5950x - EK 360 AIO
Asus ROG Crosshair VIII Dark Hero
Crucial Ballistix RGB DDR4 - 4000 18-19-19-39 1.35v (2 x 16GB) or G.Skill Trident Z RGB DDR4 - 3600 17-18-18-38 1.35v (4 x 8GB)
MSI nVidia RTX 2080 Tri Gaming
Asus ROG Thor 1200 PSU
M.2 Samsung 980 Pro 1 TB
M.2 Samsung 970 Evo Plus 1 TB
M.2 SK Hynix P31 Gold 1 TB

I have constant reboots not BSOD. Black and reboot. No dumps recorded. Event logger states: (I don't even get an event recorded sometimes)

WHEA-Logger Event 18
Reported by component: Processor Core
Event Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 7,1,8 (random)

Bios is latest 3801. Bios is bone stock no XMP enabled. Optimized profile only. Changing the memory setting with either sets of RAM doesn't do a thing.

CPU has been RMA'ed once already
RAM has been RMA'ed once already

I am at a total loss. AMD drivers were updated within 24 hours. Windows Update is current. Windows 10 Pro 21H1 with clean install (2x). Memtest passes. Where do I go from here? I'm tied of losing data. I need a stable system!!!!
1,250 Views
8 REPLIES 8

djregehr
Level 7
Detailed WHEA Logger Error

-
-

18
0
2
0
0
0x8000000000000000

24283


System
Main


-
3
7
0
0xbaa00000000c0135
0x0
0xd01a0ffe00000000
9
1
256
3
256
1
256
256
256
936
435045521002FFFFFFFF03000100000002000000A80300000B230E00040915140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE14913BBCD9FCC0F9AA1D70102000000000000000000000000000000000000000000000058010000C00000000003000001000000ADCC7698B447DB4BB65E16F193C4F3DB0000000000000000000000000000000001000000000000000000000000000000000000000000000018020000800000000003000000000000B0A03EDC44A19747B95B53FA242B6E1D0000000000000000000000000000000001000000000000000000000000000000000000000000000098020000100100000003000000000000011D1E8AF94257459C33565E5CC3F7E8000000000000000000000000000000000100000000000000000000000000000000000000000000007F010000000000000002010100010000100FA2000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000700000000000000000000000000000000000000000000000000000000000000000000000000000007000000000000000700000000000000100FA200000820070B32D87EFFFB8B170000000000000000000000000000000000000000000000000000000000000000F50157A5EFE3DE43AC72249B573FAD2C01000000000000009F004D060000000000000000000000000000000000000000000000000000000000000000000000000200000002000000B84259119AA1D70107000000000000000000000000000000000000000000000035010C000000A0BA000000000000000000000000FE0F1AD0000000000700000000000000B00010001400004D00000000FD010000270000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000001B00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

Silent_Scone
Super Moderator
Hello,


As you have exhausted options beyond the CPU here is advice provided by AMD prior to RMA procedure.


System stability issues such as BSODs and WHEA hardware error events can be caused by the following:

· Outdated or incorrect BIOS configuration

· Incorrect memory configuration

· Unstable CPU / RAM overclocking

· Outdated Windows and motherboard chipset drivers

· 3rd party software conflicts

· Faulty CPU / RAM / motherboard / PSU / power connections



Provided here are some troubleshooting suggestions to help isolate the root cause(s) and resolve the problem. Make sure to check the system for stability after completing each step below:

1. Update the system BIOS to latest version available from motherboard manufacturer (refer to motherboard user manual for instructions on updating the BIOS).

2. Set the BIOS to use factory default settings / optimized default settings (refer to motherboard user manual for instructions on restoring BIOS default settings).

3. In the BIOS, locate the Power Supply Idle Control option and set it to Typical (this option should be available in the Advanced section of the BIOS).

4. Update Windows to the latest version and build via Windows Update. For instructions, refer to article.

5. Update to latest chipset driver from AMD. For instructions, refer to article.

6. In Windows Control Panel, select Power Options and choose the Balanced (recommended) power plan. In Windows Settings, select Power & sleep and set the Performance and Energy slider to the middle.

7. Disable non-Microsoft services and startup items using the System Configuration Tool. For instructions, refer to article.

8. Reseat CPU, RAM, and all PSU power connections (end-to-end for modular PSUs). For more instructions, refer the product’s user manual.

a. Verify RAM sticks are installed in the correct DIMM slots (for socket AM4 motherboards with 4 DIMM slots, use A2 & B2).
13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

xmanrigger
Level 12
Have seen similar issue before. It was a power issue. If you havent already, check the following.

1) Are you using PSU cable extensions or any sort of power adapter? If so, remove them and see if issue persists.

2) Check every single power plug and ensure fully seated.

3) Not a good idea, but some people run wiring between the back of mobo and mobo tray. I have seen Asus mobos with soldered pins sticking thru the back 2-3mm. Some bad enough they had to be trimmed with side-cutters. These pins can potentially short out on the tray or penetrate any wiring hidden behind mobo.

One last thing. I AM NOT AN AMD GUY. But from what I have read in the past, if a late generation AMD CPU isnt seated and/or torqued properly, issues can arise. Not sure if this applies to your CPU.

Just my 2 cents. Hope it helps.
GUTS: ROG Strix Z490-A / i9-10850 / 16GB G.Skill TridentZ Royal 4000mhz / WD Black 1TB M.2 - 2TB Ki...

WATER: EK Velocity Strike - CPU / EK-Quantum Vector - GPU / 2X Alphacool NexXxoS UT60 360 Radiators / XSPC Photon Rez / D5 Pump / DISTILLED WATER + Silver Coil

The PSU is under a year old and all the connections have been checked twice. Memory and CPU have been out and reseated. I'm not a noob as this is my 30+ something build. The only component that isn't new is my GPU, which ran perfectly in my last build. It did seat strangely at first and I took it out and reseated it. I am leaning toward my GPU (which I don't want to replace at current costs) because games will work in Directx 11 but crash in Directx 12. Small, but the only thing I have at the moment. I don't have another GPU lying around to test. OR it is the motherboard. It is new and I've never had a problem with ASUS before, but that is the only other component other than the GPU at this moment to question. I don't like throwing parts (expensive parts) to see what is wrong. I could test the voltages through the motherboard pins as well.

Putting it in sleep mode seems to be a slight issue. There appears to be lower voltage just before or after sleep mode that makes it crash. Once it starts crashing it happens frequently until it gets in a rhythm. Maybe that Power Supply Idle Control is the trick. I'll give it a try.

I've been mostly Intel builds. I did an Athlon64 build years ago and I have an A10 in my htpc to record shows. I have never had these issues before and my wife is not liking that I spent $2,000+ on a build that isn't working. Any other suggestions are appreciated and I keep troubleshooting.

xmanrigger
Level 12
Being the PSU is Asus ROG branded, I would have to think it is a quality unit. With that said, it doesnt really matter how good or new a PSU is. If it is faulty - it is faulty.

I am not adamantly saying it is the PSU, but I have seen this more than once. And it was due to power.

You said the GPU seated strangely. How so? Something tiny fall into the socket? Did you try it in a different PCI-E slot? I realize slot 1 is recommended, but if it runs without crashing in a different slot, it may be the card or mobo. Was the DirectX 11/12 issue present in previous machine?

One last thing. Believe it or not, it could be the cable from GPU to monitor. I had this same issue using a bad DP cable with a RTX 2070 Super. Black screen and reboot.

I never insinuated you are a noob. Was just giving my thoughts. Ya never know. Sometimes its the little things.
GUTS: ROG Strix Z490-A / i9-10850 / 16GB G.Skill TridentZ Royal 4000mhz / WD Black 1TB M.2 - 2TB Ki...

WATER: EK Velocity Strike - CPU / EK-Quantum Vector - GPU / 2X Alphacool NexXxoS UT60 360 Radiators / XSPC Photon Rez / D5 Pump / DISTILLED WATER + Silver Coil

xmanrigger wrote:
Being the PSU is Asus ROG branded, I would have to think it is a quality unit. With that said, it doesnt really matter how good or new a PSU is. If it is faulty - it is faulty.

I am not adamantly saying it is the PSU, but I have seen this more than once. And it was due to power.

You said the GPU seated strangely. How so? Something tiny fall into the socket? Did you try it in a different PCI-E slot? I realize slot 1 is recommended, but if it runs without crashing in a different slot, it may be the card or mobo. Was the DirectX 11/12 issue present in previous machine?

One last thing. Believe it or not, it could be the cable from GPU to monitor. I had this same issue using a bad DP cable with a RTX 2070 Super. Black screen and reboot.

I never insinuated you are a noob. Was just giving my thoughts. Ya never know. Sometimes its the little things.


Thanks for the additional things to look for. By stating I wasn't a noob wasn't directed at anyone except letting people know that I have been around the block before in building computers. Not my first rodeo. Not offended by any of the suggestions. That is why I am asking because I am out of ideas. I just hate throwing money at the problem when I don't know if it is necessary or not. On seating the GPU, the first time it felt spongy and it didn't click into place. I removed it and tried again. It still seemed rather easy to instal the back lock did engage and it seemed in place.

Is there any way to test a PSU with a multi meter? The cables are seated and snapped into place on both ends. I know Seasonic built the Asus PSU. I am just trying to figure out how to test the PSU without getting another one.

I will check my DP cables. I had to purchase special ones because of the length needed for my dual monitor setup. I could try HDMI instead, but it will not register full 4K because of the monitor specs.

It hasn't crash in the past 24 hours which is a step in the right direction, but I would like to use XMP at the least. I have been able to get a 1:1 ratio on Infinity Fabric with both the 3600 and 4000 sticks of ram and mostly stable, but usually on the 3rd pass of benchmarking will crash. Once it starts crashing, it will repeatedly crash. In fact I had some impressive OC numbers. I was able to achieve a Cinabench score in Multi Core of 30921 and a single core of 1603 with boost clock speeds of 5050 Mhz at 70 degrees C. The frustration is I am typing in Word and mid sentence it crashes for no reason on default settings.

I think its this new stupid new Asus 3801 firmware that's the cause of it.

I have nearly same system as you:

AMD Ryzen 9 5950x - EK 360 AIO
Asus ROG Crosshair VIII Hero


And I have been running this system for over a year with no problems.
Every night I use Windows "Sleep" to put machine into hibernation.

Ever since I upgraded to this new firmware (yesterday)... the machine now HANGS or CRASHES/REBOOTS as soon as I try and put it to sleep.

I have been running an older version of firmware - AGESA 3402 - for last year with no problems.
No other hardware changed.

See this in event log now after it just rebooted after I tried to sleep:

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 6

I am not adamantly saying it is the PSU, but I have seen this more than once. And it was due to power. surveyzop.com tellculvers