11-16-2020 06:01 PM
11-17-2020 10:03 AM
11-20-2020 07:37 PM
Shoktronic wrote:When it comes to specific electronics especially something like this, I do my best to purchase directly from a walk in store like Microcenter or BestBuy and I always extended a 2 year warranty with the store incase I come into some issues, no question ask replacement.
I am hoping someone can help me since Asus support is worthless!
I tried contacting them by chat and it went seriously wrong!
Here is my setup (which should run the game easily!)
Motherboard - Crosshair VIII Hero L7M0KC086094938
CPU - AMD Ryzen 3900xt
Graphics - STRIX 2080ti - L2YVKP0024713HV
RAM - G Skill Trident Z 64GB DDR4 3600
Monitor - SWIFT PG43UQ L3MTF156631
The problem I am having is that in both windows and the game I am getting serious trails when a window is moved or in game when I move the POV the screen is blurry and the colors go rainbow. I tried using the in game screen shot but that shows a perfect image. I used my phone and you can somewhat see it.
I tried the GForce Exp "Optimal" settings, dropped res, etc and its still there!! I cant go any further in the game because I cant see what I'm shooting at!
The rep "KimDanielle V." basically said "reseat the card, try a different cable and/or swap the card to another system". If that doesn't work the card is defective & we have to RMA it.
Does no one troubleshoot anything anymore?
He then dropped my chat somehow and then I had to go through it again. Wouldn't you know I got him AGAIN! WTH?
He then played dumb and started asking everything again. I had to ask for a supervisor call back and was told I'd have one in 24-48 hrs (Not holding my breath)
Just in case someone from Asus sees this my case # is N2011052096
I am seriously regretting buying Asus!
11-21-2020 03:02 PM
11-29-2020 10:53 PM