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Can someone please help me with this BSOD error?

itsjunt
Level 7

Hi guys, my name is Lio. Can someone please help me out?

Recently, after updating the NVIDIA driver, sometime when I play a game, I get a black screen, but my microphone and computer are still on and running. I can still hear my friends on the other line. I have to press the reset button. (this has happened 3 times already)

I tried looking at the Microsoft technical forum for help, and someone suggested I could find help here since most of my components are ASUS-related. He also said, "The WHEA 17 may be related to a power situation where something is trying to change power states but cannot."


When I looked at the event logs, this error appeared:


Log Name: System
Source: WHEA-Logger
Event ID: 17
User: LOCAL SERVICE
Logged: 2/18/2024 9:15:05 PM
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x1:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name: PCI\VEN_8086&DEV_460D&SUBSYS_88821043&REV_02

and then it lead to this error right after:

At 9:15:07PM 
Event logged:
The Desktop Window Manager has registered the session port

Logged at 2/18/2024 9:15:08pm
Display driver nvlddmkm stopped responding and has successfully recovered.
Log Name: SystemSource:
DisplayEvent ID: 4101

Logged time 2/18/2024 9:15:08PM
Faulting application name: dwm.exe, version: 10.0.22621.2506, time stamp: 0xdef1fe51
Faulting module name: dwmcore.dll, version: 10.0.22621.3085, time stamp: 0xd13e616f
Exception code: 0x8898008d
Fault offset: 0x000000000011b66d
Faulting process id: 0x0x8218
Faulting application start time: 0x0x1DA62F29A920F9E
Faulting application path: C:\Windows\system32\dwm.exe
Faulting module path: C:\Windows\system32\dwmcore.dll
Report Id: 67b569fa-ee1d-4905-8acc-2fab00256abe
Faulting package full name:
Faulting package-relative application ID:

Logged at 9:15:11PM
Source: Dwninit
Description: The Desktop Window Manager process has exited. (Process exit code: 0x8898008d, Restart count: 1, Primary display device ID: NVIDIA GeForce RTX 4070 Ti) 
<== something is making my graphic card restart and it is causing my display to go black.

- Provider

[ Name] Dwminit

- EventID 0

[ Qualifiers] 32770

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2024-02-19T05:15:11.7300170Z

EventRecordID 9962

Correlation

- Execution

[ ProcessID] 1580
[ ThreadID] 0


Details: 

My system informations is:

Windows 11 Pro
Motherboard: ASUS Rog Strix Z790-A WIFI II
CPU Intel i9-12900KS
RAM: Corsair Vengeance RGB DDR5 RAM 64GB(2x32GB) 6000MHz CL40
GPU: ASUS Rog Strix NVIDIA GeForce RTX 4070 Ti OC
PSU: ASUS ROG STRIX 1000W Gold (I switched out the OEM cables and I used: CableMod RT-Series Pro ModMesh Sleeved 12VHPWR StealthSense Dual Cable Kit for ASUS/Seasonic/Phanteks)
Case fans: I am running 6x140mm Lian Li fans and 7x120mm Lian Li fans
AIO cooler: ASUS ROG Strix LC II 360 ARGB White Edition All-in-one AIO Liquid CPU Cooler (replaced the OEM cooler fan with lian li 3x120mm fans)

All my drivers and BIOS are updated to the current version. The only things I changed in the BIOS were the AI Tweaker setting for XMP I and the fan settings. This computer is literally brand new; I only recently built it last month. It ran perfectly fine with no errors. The issue only occurred after I updated some drivers from Armory Crate and NVIDIA.

These are all the services that is currently on:
(I have not changed anything, because I was afraid it would mess something up.)

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BTW: My Minidump folder is empty. (or else I would've uploaded the dump logs)

326 Views
2 REPLIES 2

Yintieee
Level 8

Sorry, I know im a little late here, I see you posted this 2 weeks ago, but just saw it and wanted to try to help, however i hope you've already figured it out by now.

Firstly, since you said it was fine till a recent driver update, i would a full graphics driver cleanup and reinstall....and as a matter of fact, i know NVIDIA just recently had a HOTFIX driver update recently for one of their most recent game ready drivers to fix some stability issues.  First download Display Driver Uninstaller, ill link it.  Its a great program one of the main guys over at Guru3d came up with forever ago that actually uninstalls drivers.  It cleans up and uninstalls the old/corrupted drivers, and then goes a step further and clears all the registry gunk and aditional files that stander windows/nvidia uninstaller just leaves.  Great for fixing bad display drivers, and not cleaning up that stuff over time can make problems for other drivers down the line, but its not necessary to always use it.  Reboot computer to safemode(open start menu, hold down SHIFT and click power->restart, and keep holding shift until you see you the safe boot menu, select safe mode and choose F8.  Ones loaded into windows safe mode, either unplug your ethernet cable or make sure your PC is not connected to wifi but turning it off, this way after you uninstall the driver, windows wont just reinstall the bad one again since it like to be "helpful" like that alot lol.  Run DDU, select nvidia display driver as the target cleanup, and run the program using the "Uninstall and reboot option."  After it reboots to the normal OS mode, run the newly downloaded Driver installer again, and see if this fixes your issue.  Please feel free to message back if you'res till havin problems, I have some other thoughts if your problems persisft, namely running all that asus stuff and corsair stuff, AND lian li stuff all at the same time quite often causes mayhem for people, unfortunately especially the asus software, its basically malware they've done such a bad job as making it....they literally have "armory crate uninstallers" and other "Program Specific Uninstallers" on their website because thats what had to be to get rid of their services/programs after they are installed, even if you uninstall them like you would any other program....alot of their programs will disappear from the windows programs and features page or app page when you try uninstall them like normal programs...but they will still be fully in tact in their folders, and still running everything time you boot, but usually without one or two things they need to funtion, cause more problems.  Good rule of thumb is use only one RBG software if you want to use any/rgb is important to you.  Multiple programs all flooding your BUS with requests for info on your devices can cause problems, make each other not work, block others from working that you ned, etc.  You can download all your asus drivers from your motherboards support page, as well as the "armoury Crate Uninstaller."  Alot of people actually install Armoury crate when setting up their PC to get all the drivers updated, and then just use the uninstaller right after tog et rid of all the awful software/programs that it also installs, it will leave the drivers installed.  Ill link that below too incase you wish to do that.

DDU: Display Driver Uninstaller (This is link directly from Guru3d, its 100% safe, but youre welcome to google it and find the download yourself, guru3d is a very trustworthy website that offers all sorts of clean software/driver downloads)

 

Most recent NVIDIA Display Driver: Game Ready Driver 551.76 (31.0.15.5176 WHQL [01/03/2024])

Nividia Release Notes if you want them: Link

 

And here's the Armoury Crate Uninstaller Link: Armoury Crate Uninstaller Tool v2.2.5.0 (2/22/2024)

Since I was already at the Asus support page for your motherboard getting that Uninstaller Link, I figured id go ahead and just post the link to your motherboards Software/driver download and Support page too:

Link to your Asus Motherboard Driver/Software Download Support Page

Really hope none of this is helpful for you because you've had it fixed long ago now, but just incase it hasnt, these suggestions should almost certainly fix your problems, feel free to DM me or  just reply to this if you need anything.  I get email notifications when people reply on here and I check them regularly 

I used Revo Uninstaller and uninstalled all Corsair related apps (iCUE etc.), because it was having compatibility issue with some armoury crate argb lighting services which caused nvidia to crash.

I also uninstalled all the bloatware from Armoury Crate:
AI Suite 3
AID64 Extreme
CPUID ROG CPU-Z
Game First <- this app has endless issues with steam gaming
Intel Unison
Two-Way AI Noise Cancelation
USB Wattage Watcher
Festive Effects
Festive Effect Options

I kept everything else updated to the latest version. I used Driver Booster 11 to update all of my drivers, which I had already done before these issues arose.

As for services from msconfig, these are the only services I kept checked and I disabled everything else:

2fbb6b0c-6e30-4ee2-aa80-70b90ef22f9f.png575b5516-164c-4a00-8098-8cd057ab357e.png7a02dc52-e66d-4f17-b160-4291b1c4acce.png
It has been over a week without any Event Viewer errors or black screens. I've also used BIOS memtest to test the RAM, XTU utility for the CPU, and ran an overnight bench test using Heaven Benchmark for the GPU. Everything turned out fine.