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ASUS TUF FX504GE, impossible to reinstall Windows 10 [HELP Needed]

Level 7
Hello guys,
I just bought this gaming laptop and after 2 weeks I am trying to refresh the PC by reinstalling windows.

If during the boot I press F9. that is the usual key to access the hidden ASUS partition, nothing happens.
So I tried to use the windows 10 Utility to refresh Windows and two times it stuck at 47% and 51%.
I also left the notebook on all nite but following morning I had to Hard Reset from Power button.
The installation has been reverted but since the Notebook is only one week old I wanted to know if do you suggest to return it or there is anything I can do to reinstall windows.
I dont want to keep a 1050 euro of which i cant reinstall windows
Thank you

This is my configuration:
Intel Core i7 8750H Coffee Lake,
15.6" LED 1920x1080 IPS
memory 24GB (8GB RAM + 16GB Intel Optane),
NVIDIA GeForce GTX 1050 Ti 4GB GDDR5,
HDD 1TB 7200