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ASUS ROG STRIX B550-E GAMING Issue

ararat
Level 7

Hello,
I have a problem with my motherboard that won't boot.

Suddenly, my computer had a boot problem, and I couldn't get past the home screen with the "Republic of gamer" logo.

This means that, when loading Windows, the screen would freeze on a blue background, on the Win 10 logo, or on a blue background with a black stripe... and no action was possible.


At first, I still had access to the bios, so I tried :


- unplug all peripherals (Ram, video card, secondary hd),
- reset Window with a reboot key (which never started)
- change the motherboard battery
- reset bios to previous version
- update the bios to the latest version


but nothing changed.


Worse still, today, the board freezes on message 68 or 01 and I no longer have any video output.


Do you have any advice for me?


Thanks in advance


My configuration:
AMD Ryzen 7 3700X, AM4, Zen 2, 8 Core, 16 Thread, 3.6GHz, 4.4GHz Turbo,
ASUS ROG STRIX B550-E GAMING motherboard
Fractal Design Watercooling CELSIUS S24 - 240mm - 2 PWM fans - Black
Corsair VENGEANCELPX16GB (2 x 8 GB) DDR4 3600 (Pc4-28800)
Seagate BarraCuda, 4 TB, HDD Internal Hard Disk - 3,5 Inches SATA 6 Gbit/s 5400 rpm,
Crucial BX500 240GB CT240BX500SSD1 SSD Internal-up to 540 MB/s (3D NAND, SATA, 2.5-inch)

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2 REPLIES 2

Silent_Scone
Super Moderator

Hey @ararat 

First thing I would do is to reseat the CPU and cooler. The AM4 socket after many thermal cycles can result in the CPU lifting slightly.
1. Remove CPU and cooler, check socket and CPU pins for any debris

2. Reapply thermal compound and reattach CPU cooler and CPU whilst ensuring for even mounting pressure

Retest and report back.

9800X3D / 6400 CAS 28 / ROG X870 Crosshair / TUF RTX 4090

acostajausan
Level 7

Sounds like You have the problem in Boot System and Bios update, Try to flush the bios first and set it to the default settings, Go to official Web Site for you motherboard specification.