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ASRock PG-1600G 12VHPWR cable does not fit to ASUS ROG Astral RTX 5090 OC (pic included)

YansTyrell
Level 8

Hi.
I faced this issue:

The 12VHPWR cable from ASRock can not be plugged into the ASUS ROG Astral RTX 5090 OC socket.
Both cables provided do not fit into the GPU.
I use an ASUS adapter (black) with 4 (!) PCIe cables from ASRock PSU to power the GPU.
 
The green part (meant to be plugged into a GPU).
The second end of this cable goes to a PG-1600G works fine) can not be plugged in because it is too wide.
ASUS adapter has thinner plastic parts around each wire.
This cable is useless with this ASUS card (or maybe other cards but I do not know).

Anybody else has the same issue? Any hints on what to do (I asked ASRock for a replacement - cable. PSU works 100% fine)
#12VHPWR
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1 ACCEPTED SOLUTION

Accepted Solutions

YansTyrell
Level 8

Short update.
I contacted ASRock support, explaining to them what kind of problem I am facing.
After a day, they replied with information that my cable will be replaced by them,.
Good for You, ASRock!

A new cable will be delivered to me. Hopefully, this time it will fit my RTX.

 

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1 REPLY 1

YansTyrell
Level 8

Short update.
I contacted ASRock support, explaining to them what kind of problem I am facing.
After a day, they replied with information that my cable will be replaced by them,.
Good for You, ASRock!

A new cable will be delivered to me. Hopefully, this time it will fit my RTX.