XG Mobile 2022 issues shut down

[Ciro]

I have a Rog Ally and I bought the XG Mobile 2022, when I play in 1440p I start the game and it only lasts about 10 minutes and it shuts down. 

Already install the drivers that the product page says, the Rog Ally is updated with recent drivers and the Armory Create is updated too., I need urgent help. 

[Ciro]

Well, there hasn't been any post on this topic lately; but the problem has become so problematic now that playing has become almost impossible.

The event that happens is this: During games at random (and sometimes certain) times my connected screen turns off, the RGB flashes a couple of times, and then Ally turns off on her own. This happens during games like World of Warcraft, Helldivers 2, Diablo 4, and sometimes PUBG.

Obviously, all drivers are up to date with their latest versions. Following other suggestions, I have tried to uninstall Armoury Crate and use Ghelper instead. Unfortunately, this has had no effect.

I've also used a custom profile that limits CPU power and higher fan curves to keep temperatures low. Temperatures are stable and do not exceed 60 (CPU) and 75 (GPU).

When I first bought the XG Mobile (around November last year), these issues didn't happen. Does anyone have the slightest idea how to solve this problem? As I mentioned, playing has become virtually impossible right now. I'm desperate for a solution! 

[FNU0032]

This has been going on with mine as well.  I've tried various ways of cooling to the point where it can't be heat related. Getting nothing unusual in my windows event viewer to try and problem solve the issue. It just... turns off. Especially on 30w Turbo when it used to be absolutely fine.

[Anbby_ROG]

Hi @Ciro  @FNU0032 ,

I would like to confirm if you have installed the AMD Adrenalin software.

Please remove the AMD Adrenalin software, use DDU to remove all display drivers, then reconnect the XG Mobile and install the verified display driver version V31.0.14080.10. Test to see if this resolves the issue. Thank you.