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won't connect with monitor

BagelSoda3
Level 7

Screenshot_20240106-141749_Best Buy.jpg

this is my monitor, and I used a generic connector in the past and it did work however it just no longer connects (happened like 2 weeks ago I think). so then I bought the specific ROG plug with no change, I've tried different cables, different monitors and everything is fine. but for some reason my ROG Ally will not connect to this monitor. I checked the drivers and there was a "unknown device" driver and I used an online guide to fix it and install the Nvidia drivers I needed but still nothing.

 

I've taken it in to ubreakifix, they've confirmed the monitor works fine with the steam deck and other devices.

 

I'm completely lost now, and from what I've seen I'm the only person on earth with this issue.

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Anbby_ROG
Customer Service Agent

Hi @BagelSoda3 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you