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Windows update 100% for hours.

LuciusV
Level 7

Hi there, 

i started an update but its stuck on 100%, after 3 hours is rebooted but it goes back in the update and stays on the 100% again. Any advice? Otherwise I’m refunding this. 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Since we are unable to confirm the update you were performing, may I ask if your device was connected to a power source during the process?

Please try restarting the device to see if it can successfully boot into the system and check whether the update was completed successfully.

If the device still cannot boot into the system, please try the following steps:

  1. Power off the device.
  2. Disconnect all external devices and the power adapter.
  3. Press and hold the power button for 40 seconds to perform an EC reset.
  4. Reconnect the power adapter and power on the device to test if it can start normally.

If the issue persists, since this is a newly purchased device, we recommend contacting the retailer to seek further assistance to ensure your rights are protected. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂