4 weeks ago
Hi there,
i started an update but its stuck on 100%, after 3 hours is rebooted but it goes back in the update and stays on the 100% again. Any advice? Otherwise I’m refunding this.
4 weeks ago
Since we are unable to confirm the update you were performing, may I ask if your device was connected to a power source during the process?
Please try restarting the device to see if it can successfully boot into the system and check whether the update was completed successfully.
If the device still cannot boot into the system, please try the following steps:
If the issue persists, since this is a newly purchased device, we recommend contacting the retailer to seek further assistance to ensure your rights are protected. Thank you!