Since we are unable to confirm the update you were performing, may I ask if your device was connected to a power source during the process?
Please try restarting the device to see if it can successfully boot into the system and check whether the update was completed successfully.
If the device still cannot boot into the system, please try the following steps:
- Power off the device.
- Disconnect all external devices and the power adapter.
- Press and hold the power button for 40 seconds to perform an EC reset.
- Reconnect the power adapter and power on the device to test if it can start normally.
If the issue persists, since this is a newly purchased device, we recommend contacting the retailer to seek further assistance to ensure your rights are protected. Thank you!
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
