cancel
Showing results for 
Search instead for 
Did you mean: 

Wi-fi connection issues

cdalg
Level 7

I just purchased the Ally yesterday and am now having some issues. When browsing the web I get my full 1gb stable internet and steam also downloads games at a decent speed.  However, I can't get Battle.net to update as it says I don't have stable internet and both Epic and Microsoft store download very slowly in about 10 second intervals before losing connection.

I've think I've tried almost everything updating the firmware,bios, rolling back drivers, resetting the connection but nothing I do seems to make a difference.

Any ideas on how to fix this issue?

575 Views
3 REPLIES 3

Anbby_ROG
Customer Service Agent

Based on your description, please try enabling WiFi SmartConnect in MyASUS and test again. Additionally, check your network stability to see if the issue improves. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

Thanks for replying.  I have tried enabling smartconnect and it has not mad a difference.  Using a browser or stream I still get my full connection but when I try to use battle.net or Microsoft store I get a download speed of 0 most of the time and then it will randomly start downloading for a few seconds before stopping again.

Anbby_ROG
Customer Service Agent

Thank you for your response. I just wanted to further confirm—did you download the game to an SD card? If you remove the SD card and download the game directly to the internal storage, does the issue still occur? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂