Vibration motors really noisy and not turning off thous i have slected 0 for both left and right in

[Mat1983]

Ive had my rog X for less that a week. I updated the latest updates this morning in armoury crate AMD software and windows app downloaded halo from xbox game pass. Before yesterday I had no noticeable issues with the vibration motors. Playing halo for the first time  tonight I noticed the vibration in the contoller was really high through out the game. It's sounded broken. I went to armoury crate to turn them off L and Right went back into the game and it made no difference whatsoever. Double checked in armoury crate and the setting for the vibration motors were still off. I went to try spiderman remastered. And I have the same problem with the vibration motors being really loud and still working when I have switched them off through armoury crate. This was not happening before yesterday as I have played spiderman before on here and many other games. No issues untill installing these updates or halo. Please help. Is it broken?

[Anbby_ROG]

Hi @Mat1983 ,

Thank you for providing feedback on this issue. We are currently conducting further analysis on the matter.

If possible, please enable the log recording function in Armoury Crate SE, record a video of the vibration issue, and note the time when the vibration anomaly occurs. Kindly provide the following information along with the video and log files via private message for further verification. Thank you.

• Serial Number:
• BIOS Version:
• Windows Build Version: (Settings - System - About)
• Display Driver Version:
• Game/Software where the vibration issue occurred:
• Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):
• please assist by using the MCU dump log to extract the log information and provide it to us for further analysis. 

【This is the file path for the log file, provided for your reference.】
In Armoury Crate SE, navigate to "Settings" > "General" and check the "About" page. Click on "App Diagnostics tool" and select "Log Files" to bring up the Privacy Policy statement. Once you agree to the statement, Armoury Crate will start collecting diagnostic logs. You can click on "Generate Log Data" to create an encrypted log file (ASUS log file)

[Mat1983]

Hi Anbby

I completed the dump log as it did it again tonight, the x was on charge then when i took the rog x off charge and started a game it started vibrating really bad again while playing spider man remastered on steam. i completed a MCU dump log and a dump log from armory crate as instructed.  im confused by the pdf instructions. once the MCU Dump says complete what do i do? do i need to attach the log file? 

Item Version
---- -------
Armoury Crate SE UWP App 1.5.11.0
ROG Live Service 2.4.15.0
Armoury Crate SE service 1.5.11
BIOS RC72LA.305
MCU Firmware GA80100.RC72LA.311
AMD Radeon Graphics 32.0.11021.3002
ACConfig 1.0.5
Aura Service (Lighting Service) 3.07.50
Aura SDK 3.04.44
ASUS Aac_GmAcc HAL 1.0.12.0
ASUS Aac_NBDT HAL 2.5.40.0
ASUS Ambient HAL 3.4.0.0
ASUS Keyboard HAL 1.2.65.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.97
AacAudioHal 1.3.67.0
AacDisplay 1.2.36

[Mat1983]

i aslo took a video with my phone of the vibration. the vibration l and righ were set to zero but had no effect

[Anbby_ROG]

Hi @Mat1983 ,

Please upload the file and video to your personal cloud storage and send the link and related information through a private message. Thank you.

[Mat1983]

I don't have personal cloud storage. Does asus provide cloud storage? 

[Anbby_ROG]

Hi @Mat1983 ,

I have sent you a message, please check✉. Thank you🙂

[Mat1983]

Thanks Annby. I'm on Australian time ill upload tonight. FYI I just opened clicked accept as souloution button. Not sure if that closes the issue I have but it was not intended. It was a mistake that I can't seem to undo cheer

[Anbby_ROG]

Hi @Mat1983 ,

Thank you for reporting this issue! Please try updating to BIOS version 308 and see if there is any improvement. We look forward to your feedback!

[Mat1983]

Hi Anbby. 

I just downloaded the latest bios. I'll let you know if I have any issues.