VIBRATION ISSUE SOUNDING LIKE A BEE

[ROG0111]

Update :

Hello,

So I was here before saying that I have a vibration issue with my Ally X. 
I noticed this happened 4-5 times in a day at the beginning and every time I had to completely shut down the device. Before the firmware that was supposed to fix this, It stopped happening for some reason for me and it stopped happening after as well, until today.
I was chilling in BG3 and all of the sudden I heard a bee again on my Ally X, the moment I heard it once I knew that on every small vibration, the motors will vibrate bad like hitting metal. 
After the update firmware, I heard some people that continued to have this issue and I did not, until now.

Here is the audio : Audio  


This is obviously a firmware issue. Please fix it because this device is expensive. 
Also I think this is not the same as the non stopping vibration some had before in some games.

[ROG0111]

Some updates I very easily replicated it in 5 minutes today while cutting some steps.
Connecting with parsec to AllyX
Switching between Desktop and Gamepad controller while testing the vibration
Reconnecting again, sending keystrokes from my computer to allyX with Parsec
Switching between Desktop and Gamepad controller while testing the vibration

Some notes : AMD Software was open (the interface), somewhere on the desktop probably irrelevant, also I turned of the screen 3 times, probably irrelevant as well and it really does not matter if you plug or unplug the device. 

[ROG0111]

Steps to Test Gamepad Vibration Settings:

1. Connect to AllyX via Parsec:

   • Ensure your connection to AllyX is established using Parsec.

2. Execute Command on AllyX:

   • Using the keyboard connected to your computer, press Caps Lock + Shift + A on AllyX on a blank notepad.

3. Verify Vibration Settings:

   • Navigate to the gamepad vibration settings slider. Observe the vibration response, which should exhibit significant feedback.

[ROG0111]

@Anbby_ROG 

Please informs the devs about this issue, I manage to replicate it in less than 1 seconds, here is the real issue :

Tutorial: Replicating Vibration Issues in Gamepad Mode

1. Plug in the External Keyboard:
• Connect your external keyboard to your device.
2. Open Armoury Crate:
• Launch the Armoury Crate application on your device.
3. Switch to Gamepad Mode:
• In Armoury Crate, navigate to the Gamepad Mode settings.
4. Adjust Vibration Settings:
• Locate the Vibration Settings Slider within the Gamepad Mode settings.
5. Test the Vibration:
• Press Caps + Shift + A on your external keyboard.
• Observe that the vibration stops working entirely.
6. Reset the Vibration:
• Press the Caps key again.
• Note that the vibration makes a loud grinding noise.

Important Notes:

• This issue seems to be related to the combination of Caps + Shift + A and possibly other key combinations.
• It is not related to Parsec, as initially suspected.

[Anbby_ROG]

Hi @ROG0111 ,

Thank you for your attention and effort in addressing this issue. Could you please record a video demonstrating the issue replication process and, after the issue occurs, use the MCU dump tool to capture the log at that moment? Additionally, please provide the following information for further analysis. Thank you in advance.

Brand and model of the external keyboard:

Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):

[ROG0111]

It is not just the external keyboard, 

Caps + Shift + A (with another separated Caps after)
It seems that this will make the motors go crazy on any Ally X device as someone else has also tested this and it got the bad vibration because of the combo.
Alright will post the logs when I find more free time. Thanks

[ROG0111]

Also this is confirmed to happen on pretty much every single Ally X ever shipped. What are the odds that everyone executing this combo that never had bad vibrations are getting bad vibrations.

[ROG0111]

Pressing Caps creates the issue in 0.1 seconds, anybody on any AllyX can replicate it. Need to use the traditional keyboard on windows or any physical keyboard that has the CAPS button on them, the moment CAPS is active all hell breaks lose. 

[ROG0111]

Hi @Anbby_ROG 

Here is the Video : https://dai.ly/k4YtEZE04LrWRHBrSxQ
I only press Caps
and I sent you privately the other logs , thanks

[ROG0111]

Updated link : 
https://dai.ly/k4Nq7eHEEdUWRZBrT6M
https://vimeo.com/1008283049

[Anbby_ROG]

Hi @ROG0111 ,

Thank you for your feedback on this issue. We are currently analyzing the situation and plan to release a new MCU update to optimize this phenomenon. I will keep you informed of any further updates. Thank you for your understanding.