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Unable to register ROG ALLY, product already registered

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Humrh360
Level 7

‎04-28-2024 07:56 AM

Bought a pre-owned ROG ALLY off of Best Buy. Having card reader issues and being recommended to have it sent in. Figured I'd go through registration to make the process smoother, but the product is already registered - probably to the previous owner.

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Anbby_ROG
Customer Service Agent

‎04-28-2024 05:38 PM

Hi @Humrh360 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

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Anbby_ROG
Customer Service Agent

‎04-28-2024 05:38 PM

Hi @Humrh360 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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