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there is no warranty

Atisho
Level 7

‎10-27-2023 02:02 PM

Good afternoon.In my my asus account it says that the warranty expired on asus rog ally, I bought it on October 30, 2023. why? please help

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1,230 Views
5 REPLIES 5

Lokomalo
Level 9

‎10-28-2023 10:43 AM

Did you buy new or used? If used, the warranty may not transfer, you would need to reach out to ASUS support for confirmation. If you bought it from Best Buy, I would get an extended warranty just in case. 

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Atisho
Level 7
In response to Lokomalo

‎10-28-2023 11:47 AM

Changed the ssd to wd sn740

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Atisho
Level 7
In response to Lokomalo

‎10-28-2023 11:54 AM

Приставка куплена новой, была произведена замена ssd на wd sn740 2tb

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Anbby_ROG
Customer Service Agent

‎10-30-2023 12:08 AM

Hi @Atisho ,

Could you please private message me your product serial number for further verification? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Atisho
Level 7
In response to Anbby_ROG

‎10-31-2023 09:31 AM

I sent you sn in private messages

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