The SD card reader failed and overheating problem in 32 days.

[Darkstar826]

The SD card reader failed and overheating problem in 32 days.

MY ISSUES...

Once the temperature of the SD card reader reaches over 75 degrees. The SD card icon will disappear from My PC folder. Once the SD card reader temp is 52 degrees. My SD card reader starts to work again, but none of my files can't be open. Sometime, my Asus Rog Ally crashes or freeze to death until the SD card is remove. Then it's back to normal. Here is the crazy part. My SD cards works perfectly fine on my other computers. Anyways, it looks like I can't play games in performance mode or turbo mode because the SD card reader could only operate below 70 degrees(base on the data sheets).

About the overheating problem ... Once the temperature reaches to 110 degrees(turbo mode). the device will shut down by it self. This is annoying. This is my second device that failed. The first one was return back to Best Buy. This one will be RMA. I have a feeling this SD card reader is unfixable. I might have to get the FTC involve.

[Anbby_ROG]

Hi @Darkstar826 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

[udance4ever]

My understanding is a motherboard revision was made to address the SD card issue:

Motherboard Revisions To Fix The ROG Ally SD Card Reader (rogallylife.com)

and while this only looks like a hypothesis, apparently a PTC fuse designed to protect your unit from SD card shorts that is blowing:

ROG Ally SD Card Slot Fix Shines Light On PTC Fuse Failure Modes | Hackaday

I'm purposely leaving in 24/7 an old 32GB SanDisk High Endurance Card designed to survive high temps (but as you witnessed, good to know regular cards seem to stand the heat just fine) - just to see how it does over time.

I hope ASUS is able to resolve your issue without much fuss!

[Darkstar826]

Base on my friend(Mike). He had to reflow the solder joints on "his" PTC fuse to work again. Once the temp hit 92c on his motherboard. It failed again until it cools down.Then it works again. In other words, Doing this RMA is not going to fix my Asus Ally.

They need to redesign the motherboard and move SD card slot to a different spot for the RMA version because now I'm going to wait until 8 months for my warranty.

Asus Rep is helping me, but I'm going to wait until a new revision comes through. Currently, I don't trust Asus anymore. 3 Asus Ally Rog failed(SD card reader), Nexus Player Failed(Wifi issue), GPU failed(burned) and my motherboard failed(No Power going through). Backing up this thread for legal reason.