Hi @Andhy ,
I would like to confirm whether you are experiencing system restarts and issues with the virtual keyboard not working. Could you please describe your usage scenarios and any troubleshooting steps you have taken to help us further clarify the problem?
For example, under what circumstances does the restart occur (while playing games, in standby mode)? Are there any connected power sources or external devices (SD card or Dock/Hub)?
Additionally, what issue did you encounter when you needed to enter the router password during the reset process? Thank you.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
