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Something's very wrong with my Ally X Performance.

VahnKaiser
Level 8

It all just happened right after the Windows 11 24H2 update. That, or it was just a coincidence and something fried during that time.

Anyway, I've used to play Elden Ring very smoothly on 900p upscaled to 1080p with RSR, using a combination of Low and High Settings in the game. Most of the times it was between 50~60FPS, at least I never felt any hiccups so I assumed it never dropped below the Freesync range.

Then suddenly after the update, I've been experiencing hiccups, stuttering, rubberbanding, the performance dropped to the low 40s, and randomly slows down to 20~30s for a few seconds. It's weird because the camera rotation speed is affected as well. And even if I drop the resolution to 800x600, it doesn't make a significant difference.

I also notice in other games the same issues. That, and it seems that Freesync/VRR isn't working properly anymore because I get stuttering and occasionally screen tearing even at a constant 60fps.

I've tried resetting the BIOS to the default settings, reinstalling Windows a couple of times using ASUS Cloud Recovery but to no avail.

Anyone else's experiencing similar issues? Did you manage to solve them?

1,382 Views
8 REPLIES 8

NavySpark
Level 8

I have not experienced any significant shifts in performance with the 24H2 upgrade but I have also read that sometimes a major OS upgrade causes issues that might need a rollback or a clean install.

Anbby_ROG
Customer Service Agent

Have you tried uninstalling and reinstalling the display driver to see if the issue improves? Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Hello @Anbby_ROG,

No, all I did was reinstalling the whole system through BIOS, using the ASUS Cloud Recovery in Advanced Options.

Anbby_ROG
Customer Service Agent

We released a new display driver version V32.0.12011.7001 last week. Could you please check if you’ve updated it and tested whether it improves the situation? 

Additionally, does the issue occur in every game or only specific ones? Could you share the game names and their settings with us? Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Hello again, sorry for the late reply. I hadn't had much time for gaming this last couple of weeks. Answering your last question, this affects all the games I play on the Ally X, from Skyrim that ran at a fluid 60fps in performance mode, to simple games like Halls of Torment that now has micro stuttering.

Anyway, I've tested the new driver, and concluded that the only issue that went away was the random slowdowns (i.e., going from high fps to low fps suddenly and without any reason). The other issues I've mentioned remain. I still see that the performance is lower than expected/than what it was, I see constant stuttering which is more pronounced in Fullscreen vs Window Borderless, plus, I now noticed that my temperatures reach 90°C whereas before I never seen it even reach the 80s.
I've once again, reset the device several times and trying different tips and tricks, including just trying to play with the device as is, but to no avail.

One thing I'd like to test is if VRR is working correctly. Maybe something broke it and that's why I'm experiencing stuttering in game.
I just don't know how to check that.
In my LG TV for instance I'm able to check if VRR is ON and check the current refresh rate.

Anbby_ROG
Customer Service Agent

Thank you for your response. Based on your description, we recommend taking your device to a local service center for further hardware diagnostics to identify the root cause of the issue. Thank you for your understanding.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Alright, I'll take my device back to the store so they can send it abroad for repair.

What should I tell them/add the the issue description? Do you guys create internal tickets to better follow these cases?

Anbby_ROG
Customer Service Agent

We recommend that you provide details of the issue encountered and the troubleshooting steps you have already performed. Additionally, you may record a video of the issue and save it on the device so that the repair center can further investigate. After sending the device for repair, please send us the serial number and RMA number via private message. We will follow up on your case accordingly. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂