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Serial number already registered

Charism
Level 7

I recently bought a rog ally z1 extreme at best buy online that was an open box in excellent condition.  Then I tried to register my product and it doesn't allow me too because its already registered.  How do I register it cause I have the product 

 

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3 REPLIES 3

sikhnesssss
Level 7

I have the same exact problem.  When I tried to contact ASUS Support, they said they would only give me a courtesy 90 day warranty! That's completely disgusting because it would bring the warranty down from its original date.  I'm trying to get my promised 1 year warranty as it says on the best buy open box page.

Has anyone been able to get their warranty setup properly? Especially given that our SD cards will fail (mine already did and I'll need an RMA).

Anbby_ROG
Customer Service Agent

Hi @sikhnesssss ,

Your situation may be slightly different from the main topic of this discussion. The focus here is on registering the product to user account. Based on your description, it seems like you're facing an issue related to the warranty period. Could you please private message me your proof of purchase and the product serial number sticker for further verification? Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌

Anbby_ROG
Customer Service Agent

Hi @Charism ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌