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Serial Number Already Registered

smash0573
Level 7

‎05-28-2024 08:50 AM

I purchased a ROG Ally Z1 Extreme the other day, and Asus website says it's already been registered. I reached out to the original seller, who said he never registered the unit. I can't a find a chat to work through this issue. Can I please get some assistance on here?

Thank you!

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Anbby_ROG
Customer Service Agent

‎05-29-2024 01:44 AM

Hi @smash0573 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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