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Second hand registration issue

Dzinky
Level 7

Hi

I bought my second hand ROG Ally from shop and I can not register it, since S/N is already registered. I can not contact previous owner, since I do not know who this is. I have recipe with S/N on it as proof of purchase. What can I do to get my device properly registered? Thanks for replies.

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Due to the regulations of the Personal Data Protection Act, we are required to verify the original user's purchase proof and related information in order to assist you with the next steps. This is to ensure the security of user information. Please note that product registration will not affect the product warranty, as the warranty is determined based on the product serial number. The above information is provided for your reference. Thank you for understanding.

Thank you for your reply. Can I provide my S/N to somebody, to get it checked?

AsherTech
Level 7

Hi Anbby_ROG,

Same issue for me, could you help me. I got the receipt with me. Thanks.