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Sd Card writing issue while downloading games from steam or epic games

SmartyPrankx
Level 7

Hi, I have my Rog ally from it's launch date in india. Rog ally is really good gaming handheld. But from last 1 month I think after updating bios or windows update I am facing new issue with my both SD cards. I can't download games in sd cards and facing games downloading problem. Steam app showing disk issue. I tried some solutions like formatting my sd card and again downloading games, I have used my second Sd card too, but issue is still there... When downloading games in ssd it's downloading very well. I have updated my card reader driver too but issue couldn't resolve. Dear all this is very irritating me pls give me solution for resolve this. Asus team pls help.. Thanks 

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @SmartyPrankx ,

Based on your description, we suggest that you send ALLY to the local authorized service center for further testing and confirmation. You can find information about repair centers here, or contact local customer service for further assistance. Thank you for your understanding.

Hi, Thank you for your revert.. I have submitted my asus ally at service center. They worked on it. But now my both sd cards (512gb and 1tb) not working in ally. Might be ally damaged my sd cards. But on other side my 64gb sd card working the ally. But older 512gb and 1tb sd cards working fine in my other HP laptop with card reader.. I am not understanding how to resolve it. Is ally damaged my cards? If yes then how to sort it out. I have formatted my sd cards but still not detecting in ally.. pls help thanks

Anbby_ROG
Customer Service Agent

Hi @SmartyPrankx ,
Thank you for your reply. May I kindly ask you to private message me your product serial number and repair reference number for further verification? Thank you.