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SD Card reader stopped working

kelburgess
Level 7

‎08-30-2024 10:34 AM

Hello,

I, like many others here, have an Ally where the SD card reader no longer recognizes any SD card. If using a card reader I can get it to acknowledge the card is not fried, so only the reader itself doesn't seem to be working. Customer chat sent me to Best Buy's Geek Squad (I bought it at Best Buy) and then Best Buy said they can't do repairs through the manufacturer warranty and sent me back over this way. Not sure what to do now to get it fixed.

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Anbby_ROG
Customer Service Agent

‎09-01-2024 07:21 PM

Hi @kelburgess ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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